Car buying has always been a nerve wracking experience for me. The sheer number of decisions to make, and the fear of making a poor long term decision have always made me shy of vehicle lots. The salesperson was really an advocate for my investment-kept an eye out for my price range, and gave me full disclosure on vehicles.
I drove off the lot in a fantastic pre-owned vehicle with zero worries, and zero fear. I felt I received more than just a means from point A to point B. I received peace of mind, and a sense of trust-that I can always turn to Terry's for anything I need!
Special thanks to Janet for being so wonderful!
I contacted the dealership to inquire about an F-150 truck. They responded quickly with the information I needed to make a decision on buying. Ultimately I purchased from another dealership, however, I would consider this dealer for future purchases.
Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due.
(1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns.
(2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order.
(3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more.
The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.
Mike Carrozza, from the moment i pulled in took care of me. I had issues with my hood and door check with Rust and called it into FORD right away and got back to me with a solution on the same day. Something you do not see in customer service anymore. From Taking in my car for repair (Which took a week) he kept in touch with me every step along the way. And to go far and beyond made sure all the services in my Vehicle were up to date. He is a key asset to maintenance and service department at GUS MACHADO FORD and look forward to doing maintenance with your team for a long time.
They did go above and beyond to fix the issues I had, but they seem so unorganized and scattered. The head girl in service finally started to put it all together. I was disappointed that my car came back to me very filthy, I believe it set outside the ten days they had it. They were to call me as the driver was bringing my car to me (over a 2 hr drive) but he just showed up. They were to call me the next day...that didn’t happen either...
Very knowledgeable, helpful, and friendly staff at Bickford Ford that helped me with purchasing my new vehicle. I have purchased vehicles here before from Dave, and will continue to refer him and Bickford to others. Michael did a good job showing me the features in my new vehicle.
The sales experience with Roberson, especially with Molly Wilkes, was a rare pleasant experience in the Auto Industry. They were honest in all their dealings with me and never tried to play games on either the vehicle I was purchasing or the one I was trading in. I would recommened both the dealership as well as the sales representative.
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