December 3, 2018
I bought a used 2009 Ford Focus SES in the color red from this dealership. This surprised me due to the fact that I couldn't get approval ANYWHERE else. So my salesman Nate Whitfield really surprised me when he came back to his office and told me "Congratulations, you've been approved through one of our lenders". He is a great salesman! He has kept up with me on how my car experience is and making sure I've been taken care of. My finance guy (Finance Manager) Michael Fye, is also another great guy at this dealership. He worked with me on my finance part of the deal and also made sure I was taken care of in every aspect of this car buying experience. So I found my car had some things wrong with it after I drove it home. Some of which were big jobs. So Nate and Mike, introduced me to Todd Scott who has been very helpful and quick in getting things done. I actually thought he was the Service Manager with how he handles his customers and how persistent he is with getting satisfaction from his customers. I am a picky person so I asked "Will your certified mechanic be using a flat head screw driver or the proper trim tools?", as he assured me all his mechanics are great and use the proper tool. This is the type of service I like. I see him running back and forth multiple times when ever I wait in the Service Department waiting room. I'd also like to point out that the shuttle driver Bonny, is a delight. So up beat, happy, and very friendly. I have had to use her assistance a couple times if the dealer needed the car overnight. I couldn't ever see her with a frown that's how much she smiles and brightens my day when I was there! In conclusion, I couldn't of asked for a better car buying experience with any other dealer. These people here really changed my life by all the help they have done for me. Another thing they did was NEVER 100% assured me they could get me a deal or help me out. That's a big thing for me since I have been shopping around other car dealerships and most have promised this and that but then when they get in there the run the numbers and deny selling you anything. I definitely recommend this dealer for ANYONE who is looking for a new OR used car. They have it all and they will do their best to help you.