I have now been to this facility twice in the last two years (once to get an appraisal for a vehicle I ended up selling myself and now (Sept/2018) for a used vehicle purchase. Both times great, but this most recent was a shockingly easy process throughout with a very good person (Greg Leo) from CarMax.
I had a specific need and the car was in CA (I am in TX) and Greg set up delivery, responded to any request I had, and kept me informed at all times of the stages. When I met him for actual purchase, I was in and out of the process (including a trade in) in 2 hours (prob could have done less but we got along well). This IS the way car buying should be done! Period. Great people, great business model.
I also used CarMax financing with zero issues (excellent credit) and there is no pressure involved whatsoever (it is built into their process).
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I bought a year old BMW. The price was better than I found at other dealerships. They were prepared to go as slow as I wanted and answer all my questions, but that's not what I wanted. I wanted fast! So after a quick test drive went in and signed the paperwork, while they washed it for me. They let me leave my old car there and drive my new car home. There was a headlight malfunction and they said it was completely covered under warranty. However, because it was a software issue, Carmax said I needed to take it to BMW, but that Carmax would cover any costs. They were true to their word!
This dealership made the buying experience extremely pleasant. No pressure sales, experienced Sales Reps who are attentive to the customers needs. From start to finish this was remarkable experience. We highly recommend Sam Pack's Five Star Ford!!
Enjoyable and hassle free car buying experience!!!
by StephanieEdgeOwner from DealerRater.com
November 27, 2018
I hate buying cars. It???s a long drawn out process where half the time I don???t even drive off in the car I came in for. Charles changed everything and was such a breath of fresh air! It all started when my husband and I were searching for a good deal on USAA where we came across a Ford Escape. It wasn???t even a minute after we clicked on the search button when the phone starts ringing with Charles on the other line ready to help us. First of all, my husband and I are very busy and Charles was the first to understand that. He handled EVERYTHING online for us! I was able to send him everything through email and if I needed anything I could get it done through text message. We agreed on price and told Charles we only had an hour and after that we were leaving. Charles assured us both that everything will be done at the price we discussed. At first I thought it was all fake and was waiting for the typical car sale but my husband and I decided to give Charles a shot and made what he called a ???VIP Appointment??? with him that afternoon. When we showed up, talk about FIRST CLASS SERVICE! He had the vehicle we WANTED parked up front ready for us to take home! My husband and I sat in the tv room where Charles brought everything to us! The vehicle was priced at EXACTLY what he promised us and we signed right there. After signing, Charles introduced us to Steven in service who is our go-to-guy for all our oil changes and service. After meeting Steven, we met Ben Perry in finance who was so amazing and helpful. Ben got us taken care of quickly and was very efficient. As soon as we were done, Charles was waiting for us outside with two sets of keys and taught us everything about our vehicle. We told Charles that we could only stay an hour but we didn???t mind spending an extra 30 minutes with him. He wanted to make sure we understood how to use our new Escape. He hooked up both my phone and my husbands and even fixed it here we could start our car with our phone! It was an amazing experience and I???ll definitely be back every time I???m ready to purchase a new Ford!
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
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