I lease and was in on 11/29 to see my options on getting into another vehicle. My previous lease was a 2016 Ford Escape and I ended up getting a 2018 Ford Escape. I had the pleasure of having David Giese help me and he met all my expectations. He understood my needs and made sure I walked out of the dealership with the best deal possible.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
There were certain things I was concerned about with my purchase, but I felt in the long run it could be handled when we got back home. We traveled from Wi. to Ohio for this car, because I wanted one like the one it replaced. Turned out it was an EX model which was an upgrade. Great! My wife was a little leery when there was no mechanic's checklist available, but the only problem was that the radio power knob didn't work so you couldn't shut the radio off. we purchased the car & headed back to Wi. & the day after we returned, the CHECK ENGINE light came on. Took it to our mechanic.. oxygen sensor. OK. All in all it was worth the drive down & we ended up with a decent vehicle.
Ashley and Montana were very helpful and patient with me through the process , I recommend you shop with them and there staff because they help me find the car I wanted and they were friendly through the entire process . Once again I thank them so much and they have a customer for life
can't say about the buying process nor anything referencing repair work...was not my experience. Only looking at a car from an online search. Clean enough facility and initially pleasant customer service. Again only limited interactions since the vehicle I was looking at wasn't what I wanted.
I bought a car from Phil. First I called in and he answered my questions at the same time he was multi-tasking and busy with customers at his desk. He was very forward with me and up front regarding my questions; which I like. Great help and we really like our new car. I totally recommend.
For the person who complained that Phil was more interested in walk-Ins; you need to put yourself in a car sales reps shoes and someone who is multi-tasking. I would imagine a high percentage of those who call in are not serious about buying a car. If you were serious you would of been proactive and went onsite to talk to Phil or ask another sales person for help.
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