I was searching for a car with difficult criteria, but found one in Best Ford's inventory. I live over 100 miles away (and in a different state), so I called to sort out the logistics. They were very helpful and worked things out to minimize the pain associated with the distance.
They had the car right in front and waiting when I got there, allowed me to take as long a test drive as I wanted, answered questions, and had their shop look at a minor issue while I was there. We negotiated a reasonable price, and they even offered to deliver the car (over 100 miles) for less than I was expecting.
Overall, a great experience -- and I'm very happy with the car!
I had test driven a Ford C-Max Energi in 2014 and completely fell in love. I knew that was the next car for me. But unfortunately do to timing and circumstances I was not able to buy one. Still, I knew this would be my next car. Whenever I would have a bad day, I would go on Ford’s website and build the car I wanted with all the options and colors choices I wanted. I even saved one of them I had built in a pdf file to reference when I didn’t have internet connection.
This year when Ford announced they would no longer be producing the C-Max in the US I knew it was time for me get my dream car. I went to a local dealership and got the run around. They said since the car isn’t being produced, they can’t get the car with all the options I wanted. They tried to get me to compromise. I felt uncomfortable and pressured into something I didn’t want to do. I left in tears thinking I would never own the Ford C-Max of my dreams.
Then my boyfriend called and said he found a nearly new one in New Hampshire in the exact color with all the options I wanted. He started making the calls on my behalf. Craig the sales representative was always available and even though the transaction was made across states, made me feel like I was sitting right in front of him. The entire Portsmouth team did their best to answer all my questions. Signing the paperwork was seamless and easy. They even set up delivery from NH to TX. When my car arrived before I thought it would, I was overjoyed and estatic.
Thank you for everything you did to make my dream a reality. You really are the best. I’m a Portsmouth customer for life.
My experience with the sales person Chris was excellent. The finance people however changed the price I agreed to. I signed a paper on the floor, but when the papers were presented to sign the price was much higher. I noticed it and complained. They said there was a ???mistake??? on the previous quote. Well if there was a mistake they should have been open about it. I think it was a bait and switch The paperwork is confusing and they clearly changed the numbers by $6000 between what they agreed to on the floor and what they presented in the office to sign.
Went to the quick change lane, welcomed, they serviced my car while I waited, kept me informed as to how long it would be, gave the car a wash, oil change, recall service and I was out of there in less than 2 hours. Will be back!
We have been buying vehicles from York Ford since 1998. We absolutely love going there because it has always been a stress free process. Jim Fauci is extremely knowledgeable in all the vehicles we were looking into. I have always been in a pickup truck and he helped me choose the right vehicle to transition into. He has text me a few times to make sure I was happy with my choice. He is all around a great guy. Cheryl in finance is so personable and friendly. She explained everything thoroughly. Mr. York personally asked me how I liked my new vehicle. He wanted to know if I was happy with the whole buying experience. I could not be happier. The whole staff is very courteous and friendly. They make you feel right at home. I had to go to the service dept. (my son’s car) and Melvin was extremely helpful, knowledgeable and friendly. If you are looking for a stress free, no pressure buying experience, then York Ford is the place to go. If you need service for your vehicle, York is the place to be. Whether you need a new vehicle or service to the one you have, you’ll be in great hands at York Ford! Thank you
Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due.
(1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns.
(2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order.
(3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more.
The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.
Mike was very friendly, pleasant and got me in and out in less than the 1hr 15min. I was told my car would take, when I made the appointment. Love that I am able to get service on a Sunday as well. Very convenient You Rock Mike!!!!
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