The product specialist, Greg Jordan was so attentive and worked with me to find exactly what I wanted. I have to say out of all the Lincoln dealers in a 100 mile radius he is tops! Thank you Greg and Michael Gurley, finance manager for having everything ready when I arrived to make a seamless transaction!
Bobby Komisarski was extremely professional, helpful, and is a credit to your organization. He took immediate care of a problem I had with my Ford 2017 Escape tire that had a nail embedded in it. I was going to drive back to Ohio for the holidays and he took mien on a full schedule first thing in the morning after Thanksgiving. He did whatever he could to satisfy my need. He is a benefit to Ford and I would highly recommend him to anyone!
Brandon made the entire experience great!!! From the initial call back, drop off and pick up. The sunroof would not close completely and Brandon got us in immediately and had it fixed in a day. Very professional service. Thanks Brandon!!!
Eric was great from the moment we walked on the lot until the finish of our transaction. Easy to deal with and no stress at all! The whole experience with everyone in the dealership was one I hope is duplicated the next time we buy. We will be back!
My second service visit. Brandon was attentive to my needs and addressed each of them fully once the work was completed. Slowly but surely my confidence in Ford Service Departments is being restored by Fort Mill Ford after a series of nightmares with two other Charlotte area Ford dealers since purchasing this vehicle 18 months ago.
This is a follow-up to my previous review where I was overcharged at the time of signing.
After speaking with the GM, he has agreed to take care of everything for me.
I once again think this is a great dealership to deal with!
They stood behind the customer AFTER the sale and made things right! They truly care about the customer!
I would definitely recommend them for your new car buying experience!
Service Manager, Chett Boschele, from my initial call to the time arrived was cordial, patient with answering my questions and very informative. The shuttle driver (I'm sorry I can't remember his name) was friendly and fun to converse with during my ride to and from work! Thank you for a wonderful first time experience. I will definitely utilize your services in the future as needed.
Giving me a weekend to think about it, went in on my day off, test drove several options, decided to stay with my Ford Escape! Thanks Adam, for searching for the car of my choice, even the color! Then Daniel had the time to go over all the new tech in the car with us!!
Took my car in to have recalls repaired. Everyone was super nice and professional. Gave me a loaner since it would take more than a day. Only negative is getting out of the dealership. The Independence Blvd. redesign means you must go to Sharon Amity and turn around.
All personnel were very professional and courteous. I received the appointment I asked for. I was received and processed through in the morning and picked up and taken home by their shuttle service. The shuttle service driver was very safe, efficient, and courteous. The work I request to be done, 30k mile check up plus to perform recall work on the inside door panels of my 2015 Ford explorer were done correctly and completed quicker than I expected (2 hours). The shuttle driver picked me up very quickly, back to the dealership and on my way home. I will use Town and Country Ford again.
Hunter has been great to work with, I haven’t made a purchase yet.
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