We brought our Ford 350 in to be fixed and plug that goes from your 5th to the pick up truck and broken twice, actually came apart, what we were told is this happens all the time, and they wanted to charge us $300.00 and some dollars for something that would fall apart again I found terrible business, my husband even called Jenny the one that sold it to us, she never called us back and the person who he did talk to said there was nothing he could do, I was under the impression it would be under warranty and we were told no.
I leased another car today 10/24/2018. It's my 3rd from Hines Park. The reason I've returned 3 times is Delores Sciberras. I have just retired needed to save money. I thought it was a long shot , to turn my lease in early and lease a new car. The payment is actually less. I thought it was a long shot. Delores made it happen, she's honest tells it like it is. Saving as much money for the customer, very knowledgeable goes out of her way. I'm a Ford retiree whose family members come to when they need a truck or car. I've dealt with lots of car dealers, Hines Park by far is the best. Why, because they have Delores Sciberras.The art of selling a car with honesty. Something thats unfortunately is rare at other car dealers.
Can't say enough about my experience with Hines Park and Allen Oxley. Top notch professionalism no matter if it's an oil change or purchasing a new vehicle. Hands down the best salesman I've ever had the pleasure to deal with. If you're in the market to buy a new car or truck, do yourself a favor and go see Al.
This is our second vehicle we have purchased from Jack Demmer. Cory from Lincoln & Al from Ford are an amazing team. That can be trusted. Well worth the trip from Traverse City Michigan to do our business with them. Thank you
Any dealership winning awards year after year is no coincidence! Great sales team, John Blanchard and his manager are top of the heap! Thorough, considerate, went the extra yard again and again listening to the customer along the way! Smooth transaction, knowledgeable of the product specs and incentives. Pleasurable experience from start to finish! Highly recommend Pat Milliken and John Blanchard.
Had an issue from the day before on my vehicle when I was in...was going out of town and they took me as quickly as they could...that’s how customer service should be..thanks again
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