My wife and I took our 2017 Ford Edge for service. Two minutes after we pulled over, the assistant manager approached us and inquired of our needs. Our car was left with her for service. We were directed to go to the spacious waiting room. Later, the assistant manager came and escorted us to the customer service for payment while explaining to us the abc of great health for our suv.
Limped my F150 into the dealer with a check engine light and wrench warning light on. Was met by courteous staff. I was warned that due to the upcoming Thanksgiving holiday and the service department being closed that it might be Friday before they could look at it. However, an employee stayed late that night, diagnosed the problem and repaired it late that night. So, it was ready to go the first thing Friday morning. Repair was correct and away I went much earlier than expected. Mr. Martinez was attentive and professional.
This is the second vehicle Leroi has sold to me. Willie & Leroi did an excellent job, they were very attentive, professionals, went above and beyond the call of duty! They treated me courteously and respectfully!
Went with my wife to buy mats for her car and just happened to see a like new 2011 Honda Pilot that I just had to have. In the past I've always put car dealerships in the same boat with shyster lawyers. Eddie Laguana and Bubba Smith were both helpful, courteous and professional. If all the Five Stars sales force reflects their example then Five Star is the premier dealership in Texas. Being 78 yrs old I don't know if I will be buying any more cars but if I do Five Star, Eddie and Bubba will be my first choice !!!
From ordering our 2019 Ford Edge to the delivery our experience has been awesome as always. A huge thank you to our Salesman Ken Mclemore who kept us informed from start to finish. Mike Huntzinger the Sales Manager assigned to us is a true friend and help us out having everything started by the time our vehicle arrived at the dealership and to David Hill in finance getting us in and out quickly. Friendly, down home experience as they always put the customer first. Thank you so much as I truly love my new Edge.
Our Sales Rep. Sam Limo was fantastic. He made the whole process so easy and stress free. I drove away in a great vehicle and couldn't be happier. I would recommend him and Five Star to anyone looking to purchase a vehicle. They were great!!!
My Service began on the internet and ended up in the dealership. Quick and friendly correspondence made the process easy and fair. Thanks to Sam for getting us the truck we had been looking for. We will most certainly be back.
A fun, eciting and easy way to purchase a vehilce.
by Dlutringer from DealerRater.com
December 1, 2018
After having a very bad experience with Grand Prairie Ford, I reluctantly went to try the process again. Luckily, I choose the right dealership this time. Tony Mellado is the best. He and Justin Allerheiligen went out of their way to get me the truck I wanted. They worked hard to get us out of there as quick as possible. We had an awesome and easy experience of purchasing a truck from Five Star Ford NRH. I highly recommend everyone to go to them for their next vehicle purchase. Ask for Tony Mellado, you won't regret it. Awesome job to a great staff. Other dealerships should strive to meet Five Star Ford NRH's excellence and professionalism.
Jim Fairweather was outstanding helping in our purchase
by Fivestarfordfan from DealerRater.com
December 1, 2018
Have bought vehicles at several DFW dealers in the past, but Jim and 5 Star was the best by far. No pressure from anyone at dealer, just focused on making sure we had all the relevant information we needed to decide. I would highly recommend 5 Star Ford in NRH and Jim Fairweather for help in making your next purchase.
Mike Brown Ford was a huge help for my daughters first car. Miss Cindy was very helpful from the get go, not only got to know myself but my daughter as well and her wants and needs for her first vehicle. She went above and beyond thru the whole process in which we are very grateful. Ty who we signed the papers with was awesome as well got us in and out in minutes! Very hard to find sometimes but I have to say I will for sure send family and friends to Mike Brown Ford in Granbury. A huge shout out to Miss Cindy I feel like we???ve walked away with a friend as well from this awesome car buying experience.
We went in to look into trading our previously bought, from mike brown, Santa Fe in for a truck and they went above and beyond to help us get that done!! Left in a new vehicle in just a couple of hours!! Very satisfied
We were very impressed with the staff, they were vey professional and treated us with respect. We drove 180 miles to their place of business where we were going to buy a truck. They quoted us a price on the phone and it was exactly that when we bought it. They were and are a great company to buy from. They gave us a price on our trade in and they gave us a loner while they got our truck ready for us. We will recommend this company to everyone . You cannot go wrong dealing with this company and their sales people We give them a very high rating.
Had been car shopping for awhile and haggled, mislead and just out right disrespected by other dealers. I found a beautiful car at southwest drove over an hour to get there right before they closed, Hunter was who I had talked to on the phone I told them what my trade was they held to the numbers when I got there, was financed with no haggling what so ever. Even our finance guy didn't try to hard sell anything which is unheard of. I buy cars about once a year and I believe they have earned a customer for life. Extremely satisfied. Their demeanor was nothing but top notch.
I would totally recommend the dealership to buy a vehicle. The easiest car buying process I have experienced yet! Everyone I met with where very professional and did not try to push anything on you.
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