Buying process was calm. My husband usually gets pretty worked up but our salesman Jason was very nice to deal with. Very polite and informative. Would buy from Jason again. As for the showroom,needs updated. But you don't buy the showroom so it was ok.
As always, the staff and techinicians are friendly, knowledgeable, and efficient...although the car had to spend an extra few days there, due to a part not arriving, that I was called and advised was fine with me. I would rather have the car fixed properly the first time, and you do that very well. thanks for another great time at Ron Lewis Ford
We had purchased a new Lincoln MKX previously from Phil Fitts and returned to purchase a used MKC. Our salesman, Albee Mangino, from whom we had purchased the MKX, was again very helpful, friendly, and fair. We believe we received a fair deal and are very pleased with the MKC. We also returned due to the excellent service department.
We have purchased our last 4 cars from Phil Fitts and use their service department for all of our needs. One time we went elsewhere (because it was closer to our residence) and it didn't turn out well. We will gladly drive the additional miles to receive fast, friendly and competent service. And, Kenny in the service department couldn't be nicer or more accommodating!
This dealership was friendly and understanding. Went in to look at a truck with 3 kids and they were friendly to us and our kids. They made the process very smooth and fast. Luke explained everything to us and gave us options that was suitable to our income. I would recommend this dealer and sales associate, if you want a friendly, fast, comfortable and professional truck/car buying experience.
Went for a 39 dollar service included was an oil change, tire rotated, fluids topped off, and brakes checked. They did not rotate my tires at all and how I know they didnt is because my rear brakes are drum and front are disk the rear wheels have no brake dust on them what so ever and my front ones do and plus I had to get a newer tire on the front because it blew and it is still on the front so how do I know if they even change the oil big garages are so shady.
My leather seats had small cracks on the drivers side Maybe 5 on the top and 3 on the side The tech told me ford calls that normal stretch ...... I'm sorry but I have had leather seats in cars for 20 years and leather furniture in my home and have never had normal stretch occur......it's leather It should give and not tear ..... the solution was to have the seat repaired and it was it looks ok it's not perfect and at my cost of 85 plus tax I would have preferred it be replaced It's sad that ford doesn't back the full product. Not sure I will purchase a ford when I'm ready for a trade on this car my last car was a Subaru and the leather seats were perfect when it was traded in with no normal stretch
They appear to understand that the purchase of a car is important but the after purchase relationship is even more so. I've had two awesome experiences with the service and car care at this dealership even though I didn't purchase initially from them. I won't go anywhere else for service and likely will buy my next one here. Awesome job!
My husband and I went to 2 other local dealership and were not impressed with the sales people or the "funny math" when trying to make a deal. We looked on line and found that your dealership had a vehicle we were interested in. We sent an e-mail inquiring about the Ford Escape and immediately was contacted by Chris Dottle. We drove an hour to Phil Fitts Ford and Lincoln. We were greeted by Chris and we took the Escape for a test drive. Chris pointed out the features of the car and let us take the car for a "long" test drive. Chris and Eric Altman worked with us regarding financing and this went extremely smoothly and quickly. We went home with a new Ford Escape SEL that we named "Little Dark Gray". We are very happy about the whole process from beginning to end and would recommend Phil Fitts Ford and Lincoln to family and friends. Great Job!!!!!!
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