I was looking at a different vehicle to feel safe and comfortable on the days when I have a long commute. I have chatted with Mickey about all the things my perfect someday vehicle would have. After I had tested a different car Mickey called to say she had the car I really wanted. So I went to drive that car instead. Mickey had found the car I always wanted but thought would be be the next one. This is a car I will drive for many years. Mickey puts in all her effort for every customer to be sure they love the car and get a great deal. I simply can not say enough positive things about not only my experience but also the experiences that I witnessed my family receive. All top of the line.
This dealership has a large inventory to chose from, the salesmen I had was great. There was no pressure or sales pitches to buy that moment. I was looking at three different trucks, got to test drive all of them and left with all the information I needed to make a decision over the weekend.
salesmen are salesmen.... I do so hate the process all dealers have in place with the sales boy running back and forth to daddy to make a sale....it makes for a very impersonal process .... And once done its " oh you have to deal with the service department .... I never met anyone in the service department when I bought my truck?????? Perhaps introduce the service manager to the client during or after the sale to say "Hey, from this point I (sales team) will have you deal with (insert service a mangers name/introduce) going forward and if you have any questions or needs this is the person that will lead us (this company) in helping you !
PS - my one call to your service team was pleasant and helpful, but would have been nice to know these folks first
I was surprised to see the changes in the room and some new faces. I liked the way it was before actually, everyone seemed to happy to see you and you felt it a team. Now they are sort of divided and more focused on their own task than the customer.
I have always loved all your people in the service department and they have always treated me well, which is why I come back.
I love the fact you clean my car especially this time of year! The guy that takes me to work and comes to get me is very pleasant and nice. Makes it very easy to drop the car off for the day.
My car was dead in the morning, I called service, they said bring it right in.I did and it was a battery issue, they replaced it, checked a few other things, washed it and called us to pick it up.great service and they even called the next morning to check on it..Always good to do business with them.
I was given the time I wanted. I was contacted with an accurate estmate and explanation of the repairss needed. The car was clean, fixed, and ready earlier than requested.
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