Amazing courtesy and respect from a used car dealer. They honored a price I saw on the internet the day before, even thought the sticker was higher when I came in. Professional, polite, knowledgeable and a very efficient buying process. The used warranty they sell is outstanding and their no-document financing is second to none. I was just blown away on how great everything was.
Friendly experience and never pushes me away if I don't make a appointment. Recommended what my car needs by the book no scarce technics. Also fixes my car in reasonable circumstances never wait to long.
Steev was delightful to work with and made the process of buying a new car pain free. Definitely felt he was looking out for our best interest and was honest and strait forward. We would definitely refer friends and family to him for the purchase of a new car.
Brought my 2015 Fusion in for a couple of recall issues, which were successfully resolved. However, the low tire pressure notification light was lit and yet that issue was not addressed by cheicking/inflating the tires. The light is very big and cannot be missed (and they also commented on tread depth). Disappointed as I see this as a safety issue as well as an item that sould be addressed regardless.
Kate was very knowledgeable about the truck we wanted. she wasn't pushy. We did a test drive rather late one evening. we talked about financing options and decided to see what our options were with our credit union. Groove was very patient while we got things arranged and we drove it home the next day. very satisfied.
After having a less than satisfactory experience at another dealership, I came to Groove Ford. Needless to say, I should have come here in the first place!! They were very easy to work with, and negotiated well to fit my budget goal. I got a lot more car than I was initially looking for, and a fair price for my trade. I???m grateful to my salesman Ken Barteau, Finance Manager Julia Allen, and the sales managers who made for a seamless and transparent transaction. I LOVE my 2019 Ford Fusion Hybrid!!!
Samantha Bailey enthusiastically took care of all the details and kept me informed during the sale process and enclosed transport shipment of the GT350 to my out of state residence. She frequently called after work hours and even on her day off to make sure that I was completely happy. Sam is an awesome salesperson.
Bijan and the service team did another excellent job repairing my truck. This was another major repair as both turbo chargers had to be replaced. All the work was covered under my extanded service plan from Ford.Truck was fixed when promised .
Thank you Bijan and Groove Ford for taking care of me.
We bought a truck yesterday and we would not have done that if it hadn't been for Calvin Allen. Our interaction with him was so positive, we just couldn't walk away. We felt like he was giving us the straight scoop and looking out for our interests, also. He is an excellent salesman and a fine human.
Took my Ford F 150 in for work on a couple of recalls and for a grinding noise in the front driver???s side hub. Everything up to this point has been great, recalls were taken care of by the afternoon. Didn???t get the grinding in the IWE taken care of yet as they needed to order parts. I am waiting for the call on the arrival of the parts to get that issue resolved. I worked with Don in the service department and he was great, professional, and easy to work with. so far great experience.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.