Ann Marie Miser, Service Advisor, was very cordial & polite. She immediately processed our concern on our 2017 Ford Fusion and informed us of time it would take for our car to be inspected for repairs. The car was there over night. Next day she called to inform our car was ready for pickup. We were informed as to what was making a rattling sound once the car reached 65 to 70 miles an hour.
Mike Brown Ford was a huge help for my daughters first car. Miss Cindy was very helpful from the get go, not only got to know myself but my daughter as well and her wants and needs for her first vehicle. She went above and beyond thru the whole process in which we are very grateful. Ty who we signed the papers with was awesome as well got us in and out in minutes! Very hard to find sometimes but I have to say I will for sure send family and friends to Mike Brown Ford in Granbury. A huge shout out to Miss Cindy I feel like we???ve walked away with a friend as well from this awesome car buying experience.
We went in to look into trading our previously bought, from mike brown, Santa Fe in for a truck and they went above and beyond to help us get that done!! Left in a new vehicle in just a couple of hours!! Very satisfied
Cindy got me into a very beautiful Jeep.! Thank you so much!
by Scantu18 from DealerRater.com
September 21, 2018
I had the most wonderful experience working with Cindy my family has been going to her for years! We absolutely love! She has been our go to girl for any new vehicles she gets the best prices for the cars that we want. I reccomend going to Cindy at Mike brown Ford in Granbury because she knows how to make you feel welcome at mike brown she knows exactly what she is talking about what the best deals on the lot are.
My wife and I took our 2017 Ford Edge for service. Two minutes after we pulled over, the assistant manager approached us and inquired of our needs. Our car was left with her for service. We were directed to go to the spacious waiting room. Later, the assistant manager came and escorted us to the customer service for payment while explaining to us the abc of great health for our suv.
Limped my F150 into the dealer with a check engine light and wrench warning light on. Was met by courteous staff. I was warned that due to the upcoming Thanksgiving holiday and the service department being closed that it might be Friday before they could look at it. However, an employee stayed late that night, diagnosed the problem and repaired it late that night. So, it was ready to go the first thing Friday morning. Repair was correct and away I went much earlier than expected. Mr. Martinez was attentive and professional.
Bought a new Escape from AutoNation Arlington to replace our existing Ford Escape. We donated our existing Escape to our kids after they had a major collision and were without a car. Had to buy the new one, to drive back to California where we live. The folks at AutoNation couldn't have been more helpful, courteous and professional. We were out of state buyers, not sure of the process, and they had us out the door, in the new car, in less than 3 hours. The car performed flawlessly on a 2000 mile trip back to California, and we couldn't be happier.
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