I was completely satisfied with working with Kirk Johnson in buying a 2019 Ford Fusion.. He was able to get the best deal on the trade in on my 2013 Fusion and the the most discounts on my new car.. Kurt was also very helpful in getting the leather interior that I wanted instead of the light putty interior that the car came with. All all Kurt was very friendly and professional in the buying experience I had with Red McCombs West and I wouldn't hesitate to recommend him as a salesman for the dealership. Jim Griffin
As a first time buyer, I went to Ford with just the thought of looking around. But at the end of the day I left with a new vehicle for a great deal! I was very thankful for Justin who was very patient and answered all my questions about the vehicle agree was able to work with me on finding a truck I actually enjoy!
I wasn???t 100% sure I wanted to buy a truck that day but they showed me options and when they didn???t have the color I wanted they found one in the warehouse and got it to me as soon as they could. Great service
It was good working with JD and this dealership, as they really do strive to get deals done, while bein fair to the customer. The experience was overall great and realistically painless. I have purchased many vehicles from this location and have been highly satisfied each time.
Found the car we liked on-line and exchanged a phone call, visit and phone call with the dealership's on-line sales rep, Johnny. The next day we purchased the car. We were in/out of the dealership in approximately 2 hours. Facility is very clean, nicely decorated with antique automobiles and western motif type decor. David Scott was our salesman. He was respectful, knowledgeable and professional. The finance director, Brandon Dominguez was very knowledgeable especially concerning the extended warranty. The car was cleaned so well it appeared brand new. Our experience with this dealer was great! I highly recommend this dealership. If you are looking for personable and attentive service visit Chaparral Ford.
This is the third truck that I have bought at this dealership and the second one that I bought with the same salesman, Ash. He has been extremely helpful and has made it very easy for me without the hassles. Will be back again
Roy Fernandez went above and beyond expectations for my family. He found us exactly what we needed at a price no other dealership could offer. You can't go wrong at Chaparral when people like Roy Fernandez are willing to do whatever it takes to, not only help you shop comfortably, but welcome you and treat you like a priority. Thank you Roy Fernandez and Chaparral Ford!
Our sales lady ( Dolores Fernandez) , did so awesome to get us into our new Ford 150 truck. Correct color too. She sold us before at different place. She remembered us from before. She knows all about Fords. Plus she takes time to know just what we want. She really is great salesperson who really cares.
I made an on-line appointment for "The Works" service on my 2011 F-150 truck. My appointment was at 8am. I arrived at 7:55am. The service writer got to me very quickly and service began soon after. By 9am I was ready to continue my day. I appreciate a dealership and service department that are prompt and very customer oriented.
Good morning Sonny, It’s not often that I send an email out like this. But I had to in this case. I just wanted to let you know how much me and my wife appreciate the kindness and most friendly welcome we get when we visit your dealership, especially from Roland Trevino. I bought a 2013 F150 XLT about two years ago from him and was looking to trade it in for a 2015 Lariat. I won’t lie when I tell you that I looked and talked to two other dealership’s. Well after talking to them I told myself why? I already have someone at Chaparral Ford who treated me and my wife very well. SO I called Roland up and told him what I was looking for. Within that day he had a truck for me to look at even though he had to go out and search for it. The first one he found I didn’t like. That did not stop him from finding me the one that I just bought this weekend from you all. I have never had someone so committed to helping others out as I’ve seen in him. Watching him work this past weekend with other customers, I can see why so many of them ask for him. You have a very good man working there for you. I will continue to buy from you all knowing that he’s there and will always let other know who are looking to buy and give them his name. I love my truck. Thanks again.
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