Poor follow up. No return calls. Promised repairs.
by Cindy/Randy from Weirton WV
June 3, 2018
Buying process was quick. Easy. Personnel seemed friendly. However, Used car we bought was unfamiliar to sales reps.
We were promised a call back on Mon for a repair due in writing. No call. We called Mon and Tues (2x) left messages as well. No calls.
This certainly is not good customer service and referrals will be hard to give based on our experience thus far. Quick to take our money.
Dave Julian is the man...found the perfect car for me. great to work with. Since my husband and I have gotten 5 cars from Donnell in the last 10 years...Love Fords and the Excellent service from Donnell. Thanks Dave...Love my Eco sport!!!
My husband & I went to Donnellvof Salem to purchase our 2nd Ford truck. Because of the excellent service we received for our 2010 F150, we knew we wanted to purchase a new 2018 tere also. Our sales consultant was very knowledgeable and treated us with courtesy, patience, and sometimes humor.
I must say, their service is "IMPECCABLE" to say the least. They don't just sell you the car and walk away; they actually insist they that you please allow them to teach you how to work ALL the gadgets You need a ride just ask for Ron the car salesman and Angel in finance. YOU'LL BE IN A NEW RIDE IN NO TIME...
Arrived promptly at 9:30 AM for a scheduled appointment. I was greeted pleasantly by service. Joan Shea was my advisor. she gave me a quote for diagnosis to determine why I had low heat problem, when outside temperatures are in single digits or below zero. I was grateful they got me in.
Very helpful, contacted me right away about my credit app and vehicle inquiry. Asked questions to try to get me into a car that I wanted. Did not buy from them as they were a little over priced but very grateful for all their help and understanding.
Ray is the best! Very comfortable experience, best treatment and service I've ever had in 22 years of buying vehicles... In fact I went to purchase an inexpensive HD truck for me, and left with the truck, and a beautiful car for my wife as well the same day! Ray has also followed up w several calls to make sure we are happy w the vehicles. Never had such nice people to deal with and the warranties are very extensive covering many things not normally covered on used cars. Can't say enough positives about this dealership, and will definitely be back again! Thank you Ray!
This was my first experience with Guess Ford and I cannot say enough about the exceptional customer service! Dennis helped find the perfect car for me - even though it wasn't what I originally went in to see, he sold me a car that made more sense for my expectations and needs and I couldn't be happier!! I LOVE my 2013 Ford Focus Titanium!! I would certainly recommend Guess Ford for anyone looking to purchase a new or used vehicle - with their pre-own certified warranty's they can't be beat! No hassle on pricing or financing - such a relaxing and enjoyable process! They have definitely gained my loyalty and I will purchase from them again in the future!! Thank you Dennis and Scott!!
Easy to work with, honest approach. Saw a few vehicles online, called to inquire. Josh had them sitting up front waiting for me when I got there. No wait, straight to the point. Easy purchase. Went so well the first time, my wife went back the next day and bought a vehicle from Josh too. Couldn't have gone better.
Mr. Bobby Eddy was great to deal with. Nice guy, Easy to talk to. It felt like we knew him forever. He listened to what we said and didn't try to push anything extra. He even spent extra time with us afterwards helping us program the dash. This was what a vehicle purchase should feel like. So when you go to Fairway Ford, ask for Bobby Eddy. You won't be disappointed.
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