It was easy working with my salesman and service contact. Both are no longer there. Recent service was with a different CSR and went well. My son recently wanted to pay for a future oil change etc for me and while the dealership finanally wotked it out; having gift cards available would have been most convenient.
I continue to have my Fusion serviced at Imlay City Ford, because of Nick Welch! He is very professional, personable and kind! Thank you Nick for being you and taking great care of your customer! We also recently met with Tim Young in the Sales Dept and leasing a vehicle and Hats Off to Tim for making our experience Grand! He is truly a pleasant person to work with, Thank you Tim!
Waiting area and the whole new car area is in desperate need of updates. Feels old and dirty. Service department is the only reason I go and that isn't much better. The last 2 visits, one or two service writers working and they do not like making eye contact to acknowledge you.
Mike was my service rep. I was very pleased with the whole process when taking care of my escape. The service was professional. Mike was helpful, friendly, and patient with me. The work done in a timely manner. Great service department all around! Thanks!!!
I am not one to write reviews normally but I was so happy with Greg when I brought my car in for service. He was so friendly and explained everything to me in great detail so that I could understand. I will definitely be returning to this dealership for my suture service needs.
Greg is amazing... He goes over and beyond to make sure all his customers are happy! He definitely cares about all of his clients and that's all you can ask for from an amazing salesman... Thanks greg!
Firas has been selling or leasing me vehicles for over twenty years. I keep coming back for a easy and stress free experience, and I need to say a great deal because I've shopped around. I'v recommended family and friends to shop with Faris over the years and they've had the same successful experiences. Thank you Faris
Best car buying experience I???ve had and I???ve had a lot.
by Londen22 from DealerRater.com
November 14, 2018
The dealer has a great selection and prices however my salesman made my experience! Ask for Bobby Gream specifically when you go to Tubbs brothers and you will be happy you did. Not only was he extremely knowledgeable but he was so easy to work with. I literally was able to select, apply & finance a great gently used vehicle all via email and phone in one day. So convenient as I can???t stand shopping and I???m super busy. They also have free delivery! I???ll conclude my review with the most important part of my experience... Bobby worked patiently and strategically with me so that I can make the best purchase that made the most sense for me and my future. With the high miles I drive and my teen son about to be driving, Bobby made sure to show me all my options and help me choose the best one for my specific circumstances! He also showed me how to work all the fancy new features and set up my phone/Bluetooth before I left. I couldn???t be happier. Thanks Bobby G and Tubbs brothers!
Bobby has been great throughout the whole process. Never felt pressured to purchase something and he worked with us to get what we wanted within our budget. Will be leasing from him again when this lease is up.
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