Erika was so personable, wonderful, and knowledgeable in answering any questions I had in regards to my new car in email/texts the few days before I came down from Minnesota to pick my car up! Also, both Jeff and Austin were really great in going over everything I needed to know in regards to my new Ford Taurus before I left the dealership!
All of our questions were answered. Since we live about 2 hours away, we were able to have the price and paperwork done over the phone and internet so that when we arrived the process went very quickly.
I am 73 years old and a widow. I bought my first car at Stivers after my husbands died from cancer. I live just down the street and it is very convenient for me. I love that convenience but what I love even more is that I feel so comfortable bringing my car there. I know nothing about a car and I have said to them....I think I need ____ and they check things out and say "You are not needing that right now" They are HONEST with me and I as an older person love that I can trust their judgment for me and my car. I always go in and visit with the salesman when I am getting my car worked on. I mentioned that Matt wasn't in and was told he was attending the Golf Classic that was in town. I mentioned how much my brother and his wife enjoy golf and Kyle gave me two VIP passes for them to go that day to the tournament, and they loved it. I in turn took over Chocolate Chip Cookies. I love the relationship I have with the people that work at my Stivers. The other day I stopped because my Navigation wasn't working and it said something about a card....one of the guys came right out and check and the card had popped out he showed what to do if that happens again. Service with a smile and so much more. I wouldn't shop anywhere else....
The Quick Lane identified a problem with my vehicle that they were not prepared to handle in a timely fashion, so they referred me to the Service Department, who was able to address the issue that even and get my vehicle back to me the next day. I appreciate the flexibility in getting my vehicles serviced during your late hours. The only reason I didn't give 5 stars, is that my vehicle needs additional work that was not identified.
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