Excellent service center and our awesome service advisor Ron Romano. We bring our cars there for the past 15 years and we are very satisfied. Everyone is very friendly and helpful. We appreciate all of you. Russ and Yasaman Contractor
Went with my wife to buy mats for her car and just happened to see a like new 2011 Honda Pilot that I just had to have. In the past I've always put car dealerships in the same boat with shyster lawyers. Eddie Laguana and Bubba Smith were both helpful, courteous and professional. If all the Five Stars sales force reflects their example then Five Star is the premier dealership in Texas. Being 78 yrs old I don't know if I will be buying any more cars but if I do Five Star, Eddie and Bubba will be my first choice !!!
From ordering our 2019 Ford Edge to the delivery our experience has been awesome as always. A huge thank you to our Salesman Ken Mclemore who kept us informed from start to finish. Mike Huntzinger the Sales Manager assigned to us is a true friend and help us out having everything started by the time our vehicle arrived at the dealership and to David Hill in finance getting us in and out quickly. Friendly, down home experience as they always put the customer first. Thank you so much as I truly love my new Edge.
Our Sales Rep. Sam Limo was fantastic. He made the whole process so easy and stress free. I drove away in a great vehicle and couldn't be happier. I would recommend him and Five Star to anyone looking to purchase a vehicle. They were great!!!
My Service began on the internet and ended up in the dealership. Quick and friendly correspondence made the process easy and fair. Thanks to Sam for getting us the truck we had been looking for. We will most certainly be back.
Russell welcomed me, listened to my needs, and had me out in just over 5 minutes. Oil filter, air cabin filters, windshield wipers and a car wash. Didn’t have an appointment. Will make sure to do that next time.
Enjoyable and hassle free car buying experience!!!
by StephanieEdgeOwner from DealerRater.com
November 2, 2018
I hate buying cars. It???s a long drawn out process where half the time I don???t even drive off in the car I came in for. Charles changed everything and was such a breath of fresh air! It all started when my husband and I were searching for a good deal on USAA where we came across a Ford Escape. It wasn???t even a minute after we clicked on the search button when the phone starts ringing with Charles on the other line ready to help us. First of all, my husband and I are very busy and Charles was the first to understand that. He handled EVERYTHING online for us! I was able to send him everything through email and if I needed anything I could get it done through text message. We agreed on price and told Charles we only had an hour and after that we were leaving. Charles assured us both that everything will be done at the price we discussed. At first I thought it was all fake and was waiting for the typical car sale but my husband and I decided to give Charles a shot and made what he called a ???VIP Appointment??? with him that afternoon. When we showed up, talk about FIRST CLASS SERVICE! He had the vehicle we WANTED parked up front ready for us to take home! My husband and I sat in the tv room where Charles brought everything to us! The vehicle was priced at EXACTLY what he promised us and we signed right there. After signing, Charles introduced us to Steven in service who is our go-to-guy for all our oil changes and service. After meeting Steven, we met Ben Perry in finance who was so amazing and helpful. Ben got us taken care of quickly and was very efficient. As soon as we were done, Charles was waiting for us outside with two sets of keys and taught us everything about our vehicle. We told Charles that we could only stay an hour but we didn???t mind spending an extra 30 minutes with him. He wanted to make sure we understood how to use our new Escape. He hooked up both my phone and my husbands and even fixed it here we could start our car with our phone! It was an amazing experience and I???ll definitely be back every time I???m ready to purchase a new Ford!
I was in neighborhood. Stopped by for advice on my tire wear, ordering new tires.
Took care of state inspection and routine service, while I waited.
I consistently get outstanding service, friendly, reliable, courteous advice from North Central Ford and Jim Ayo
From the moment I walked into Mac Haik until the job was complete and I walked out a very satisfied customer. Thank you Mac Haik for helping me get back on the road. The person who helped me was very knowledgeable and courteous. Merry Christmas 🎄🎁
My wife and I took our 2017 Ford Edge for service. Two minutes after we pulled over, the assistant manager approached us and inquired of our needs. Our car was left with her for service. We were directed to go to the spacious waiting room. Later, the assistant manager came and escorted us to the customer service for payment while explaining to us the abc of great health for our suv.
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