I had a nice experience at EchoPark. They did not pressure me at all. They let me take my time and make sure this was the right decision for me. Facilities are nice, cars are in great shape. Overall a very good experience. I would recommend EchoPark for sure.
Steev was delightful to work with and made the process of buying a new car pain free. Definitely felt he was looking out for our best interest and was honest and strait forward. We would definitely refer friends and family to him for the purchase of a new car.
Brought my 2015 Fusion in for a couple of recall issues, which were successfully resolved. However, the low tire pressure notification light was lit and yet that issue was not addressed by cheicking/inflating the tires. The light is very big and cannot be missed (and they also commented on tread depth). Disappointed as I see this as a safety issue as well as an item that sould be addressed regardless.
Kate was very knowledgeable about the truck we wanted. she wasn't pushy. We did a test drive rather late one evening. we talked about financing options and decided to see what our options were with our credit union. Groove was very patient while we got things arranged and we drove it home the next day. very satisfied.
After having a less than satisfactory experience at another dealership, I came to Groove Ford. Needless to say, I should have come here in the first place!! They were very easy to work with, and negotiated well to fit my budget goal. I got a lot more car than I was initially looking for, and a fair price for my trade. I???m grateful to my salesman Ken Barteau, Finance Manager Julia Allen, and the sales managers who made for a seamless and transparent transaction. I LOVE my 2019 Ford Fusion Hybrid!!!
Samantha Bailey enthusiastically took care of all the details and kept me informed during the sale process and enclosed transport shipment of the GT350 to my out of state residence. She frequently called after work hours and even on her day off to make sure that I was completely happy. Sam is an awesome salesperson.
Took my Ford F 150 in for work on a couple of recalls and for a grinding noise in the front driver???s side hub. Everything up to this point has been great, recalls were taken care of by the afternoon. Didn???t get the grinding in the IWE taken care of yet as they needed to order parts. I am waiting for the call on the arrival of the parts to get that issue resolved. I worked with Don in the service department and he was great, professional, and easy to work with. so far great experience.
Juan was very down to earth and easy going, which is hard to come by at car dealerships. We test drove our new Ford Edge with the whole family car seats and all. Juan was very accommodating when I had to leave and come back with a different trade in vehicle. Overall was one of the least pressured experiences I have had at a dealership. They also don't have the one price thing so we were able to get the vehicle for less than advertised.
What an amazing experience! Toby was fantastic from the start of my process until my departure. I was looking at new Raptors when he pointed out that he had used Raptors as well. I found one with very low mileage and well below the market price average. I love the Raptor and Toby was absolutely the best salesman I???ve had in 35+ years of buying cars. Not sure I could say enough about the cleanliness of the dealership as well. The finance options were plentiful and I truly had the best buying experience of my life. Well done Toby and well done Phil Long Ford of Denver!
After driving my car that I got when I was 16 for the past 13 years, I was a little rusty on the car buying experience. With friendly salesmen who weren’t pushy, I was able to make a deal in a relatively short period of time and felt great about my experience.
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