Finding out about a design flaw on my 2017 Transit cut off was disheartening. Ford chose to use the cheapest Suspension knowing Thor would be adding weight that would reach capacity before the consumers personal cargo is irresponsible and inconsiderate and down right sneaky.
Ahmed from Ford of Upland Was extremely helpful and knowledgeable about our purchase. Answered any and all of my questions no matter how small or difficult. He made the whole experience easy and pleasant. Everyone at the dealership was kind and courteous and made you feel very comfortable.
Was greeted by Sarah Bossell ans she was extremely helpful in capturing all my requirements and making other recommendations. Erik Badilla followed up with a phone call to discuss prices for different options, we agreed on what I wanted done at that point in time and the car was delivered as promised.
Ford company is great. The only problem we encounter is that our Ford edge problem regarding the breaks, turn signal light(we always have to change it ), Air is always off ( we had the compressor changed etc) Always maintain it . We always have to bring this to ford 2010 or other mechanics to get it fix. Now the radio lights is off. The airbag defect has not been replaced. Ford edge 2010 is not a good car always a problem. With other ford cart we have : exurcion,expedition, escape - perfect conditions. We also love ford of orange, great service and very caring to their clients.
Ross and Joel were extremely nice and informative about what needed to be done on my truck. They also gave me updates on when my car would be ready! I will gladly go back to Ford of Orange, with Ross and Joel, when I need my truck serviced.
by Thomas (the sales manager will know who I am) from Magalia, CA
December 6, 2018
We had the cash. We were in the "Camp Fire" and lost everything. Drove twice to Tustin from Sacramento. Once to shop and once to buy. Had financing set up, gave sales the information so they could deal with the credit union to settle finances before we arrived. They totally dropped the ball. We had driven eight hours to pick up a car and the sales manager demanded our Social Security number even though we were paying in cash. $26K that evening and the residual today. He wanted us to spend the night or until the credit union opened on Monday as he didn't want to work with us. The sales person was next to tears and my 74 yr old wife was fried with how we were treated. He was proud in how he treated us. Based on the short version above, I can't recommend working with AutoNation Ford Tustin.
I would like to say thank you Eddie Castrejón. He really gave us the comfort of helping us buying a car, explaining in details and patiently giving me the right information that we needed to purchase the right vehicle for my family. Thank you again for such a great service and appreciate all the help he gave us and all the help the dealership gave us in Costa Mesa. Thank you.
Very easy to buy the car. Im very happy with everything. Raffi was amazing. I recommend this dealer to anyone.
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