I went in looking for a used Cadillac Escalade that I seen online. The whole buying process was ok. The only problem I have was that part of the deal, I was promised that the remote starter would work. I brought it home to find out that it still don’t work.
Patricia Smith was an excellent and kind salesman. She made us feel very welcomed and cared for during our entire experience. She was extremely accommodating to our needs and was extremely helpful in answering any questions. Patricia's kindness and overall gracious demeanor at our first visit at Ford was the reason we came back to purchase the vehicle. Patricia makes you feel important as a customer and makes it known to her clients that her overall goal is your happiness and satisfaction with your purchase. It was truly a great experience and we will continue to work with Patricia in the future for any additional purchases.
You had the truck that I wants at the price Ivan work with and it did not get me in trouble with wife. Dan and Darnell did an excellent job and Bear got me started in the right direction. Do I get a copy of the pic of me ringing the gong?
Was looking for Chevrolet Tahoe or Suburban, I was introduced by the salesman, Shaun, to a 2017 Ford Explorer, certified Pre-Owned. I knew when I sat in it-it was mine! From making me feel like family and with zero pressure, they locked me into a great deal with fantastic financing!. Special thanks to Shaun and Filipo..... Bang-A-Gong baby! Super satisfied!
So happy to work with Daniel who answered all our questions. He also showed us any vehicle we asked to see even though he really knew what we wanted. Everyone at the dealership was super friendly. And we love our new Lincoln. We will certainly share our great experience with our family and friends. Thank you Whaling City!
I had a lot of choices for Dealerships and vehicles that I was interested in. I started with Whaling City because I have never been there. I bought a car from them on the first day because I trusted them fully. (I'm a good judge of character). I honestly felt there was no need to go anywhere else. The dealership throughout is a pleasure to be a part of. Thank you Whaling City, see you from now on. 😊
The sales team was very helpful and knowledgeable. The whole process took several months and they were patient with me and always had they had the answers to all my questions. Overall they made it a very pleasant experience.
I had a great experience purchasing a 2014 F-150. My salesperson was Jim Keane and his professional attitude and friendly outgoing personality was exactly what you would want when making a big decision when buying a new or used car.
Excellent sales and service. Jim K. the service manger is second to none as well as the service dept as a whole. Great techs Steve and Woody take care of my truck flawlessly.
Dave in sales as well as Dave the sales manager have always taken care of me with all my purchases.
There’s no other place to purchase your new vehicle but Crest Ford.
Right for the beginning when Chelsea replied from my email request, to Dave my salesman and Greg with financing. The whole process was easy and very professional. Never did I feel any pressure to buy. Everyone involved was kind, knowable, and extremely professional. I will definitely visit them again when I need a new vehicle.
Best move I ever made having my Ford truck serviced at Crest Ford. Everyone is very accommodating, polite helpful and very knowledgeable. I could not be more pleased with the difference in all around service.
Awesome. Very friendly. I will refer my friends to Columbia
by Lucyroxy22 from DealerRater.com
December 6, 2018
Very friendly and helpful staff. I told Andy what i was looking for and he found the perfect car for me. They took the necessary steps to quarentee it Ford certified. The day we picked up our car, everything and everyone was ready for us. After signing papers with Andy, we went to Jake and finished ip the paperwork in a timely manor. PS, dont fall for Jakes spilt coffee on his desk. Andy made sure that i was comfortable and familiar with the car before he sent me on my way. I went to Columbia ford because my sister and nephew just bought vehicles there and reccomended them to me. They were right, Columbia Ford is the place to go when you are looking for a new or used vehicle 👍👍👍👍👍
Comfortable, stress free, simple, and fair purchase
by carlf150 from DealerRater.com
November 5, 2018
I found my sales rep (Tim Bassett) to be extremely knowledgeable regarding the Ford lineup of trucks with respect to their features and options. At other dealerships I had visited previously, it was apparent that I generally knew more about the vehicles I was looking at than most of their sales reps but at Columbia Ford/Kia I was impressed with how well they knew the product line and answered all of my questions thoroughly. When it was time to make a deal I felt that I was given full disclosure of all costs including any fees. In addition Tim worked with me to ensure I took advantage of all rebates and discounts that I might be entitled to. I'm also grateful to Tim for assisting me to recover something from my trade in vehicle. Also wanted to express my thanks to Jake for the friendly and painless financial discussion and transaction. I would definitely do business with Columbia Ford/Kia in the future and will recommend to family and friends.
Made another appointment for another Focus transmission problem. Service Rep assured me it would be taken care of. He gave me an appointment for the next day. By midday, received a call that the car was ready for pick-up, luckily this time it was just a module needing replacement.
I had a recall on my car. They got me in right away and finished the repair in a short time span than promised.
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