A refreshingly different experience
November 1, 2017
We had been looking for a specific car for about a week. We understood the make/model and what we wanted to pay. We had local dealers in Queens tell us that we were fantasizing about pricing, and doing all the tricks that most people would consider "overtly salesy". None of that exists at Tower Ford. We called, and they were happy to start talking about pricing on the phone. We talked directly to the manager, Lance. He quoted a price, and we told him where we wanted to be with a price. He was nothing except accommodating. We reached a range of prices that we were both comfortable with. I asked him if I could come talk to him because I knew at that time, how I was treated, that we would lease a car from Tower Ford.
When I got there, we talked with the manager a little more and he asked if I would deal with Adrian Tangnian. Adrian was one of the "specialists" there. Adrian was briefed by his manager about where we wanted to be on pricing, that we wanted to pay nothing upfront but taxes, and fees. Adrian was very patient with us, and he was incredibly accommodating. There was never a single time where we felt it was a "take or leave it" moment as we had done with our local dealer. We felt he was always looking to help us get to the price we wanted with the car we wanted.
In the end, we leased a car from Tower Ford for $5 more a month than our ideal price. Keep in mind, the local dealer in Queens gave us their "take it or leave it" moment at $140/month MORE three days prior to that.
A car purchase/lease is the 1st or 2nd largest purchase in people's lives. Adrian/Lance really understand that and they took that pressure off us and really made it a pleasure to do business with them.
One of the things I appreciated also is that they dont put their advertising/stickers of their dealership on the back of your car like most other dealerships do. You get a keychain and I have noticed those keychains all around town, so my experience must not be unique.
Not only will we do all our service calls at Tower, but we will make it our first stop on our next car purchase/lease.