by CaryC from Douglasville GA (metro Atlanta area)
November 1, 2018
I have been sesrching for a low-cost second car since May. It is now late November. In the past, I have been sent on test drives by other dealers selling in this price range in cars with no gas, rotten tires, and systems barely hanging on. (I seriously feared for my life in the car with no working windshield wipers!).Cut to the important part: my experience with AutoNation Ford Marietta (GA) was thoroughly professional, honest, and considerate. I took the car to my mechanic, who pronounced it in sound condition, despite high mileage. AutoNation had already made the repairs to make this car safe and affordable. I anticipate only minor maintenance in the near future. I would definitely recommend this dealer to a friend.
Don't buy a car here. ZERO follow up cust. service
by Richard D from Atlanta, Georgia
November 5, 2018
We got a pretty good deal on our new Ford Escape, HOWEVER, the finance guy was rude to me and my wife when we did not buy any of the extended warranties or protection services. He put down the wrong city and zip code on our paperwork and we did not receive any loan information until after our first payment was overdue. The dealership manager was not helpful at all in resolving the problem. I spent 2 hours trying to call the Ford Credit people to get the account information and to get the first payment in. NOBODY at the dealership seemed to care in the least bit that we had a very hard time because of their mistake.
Great service from start to finish. I found a great looking Jeep Wrangler at this dealership. The staff was very helpful and friendly through the purchasing process. If you visit Nalley Ford Sandy Springs, Ask for Niteisha Knuckles.
Chester was so friendly and knowledgeable and the staff was really welcoming and inviting. It was a nice clean quite environment I like how they act like a family. The buying process was simple and easy and the salesman are not pushy.
Purchased a used car from AutoNation, Union City, Ga. They tout that they do a "rigorous inspection" on their vehicles before offering them for sale. If that's the case, then why was one tire found to be installed wrong (directional tire and the "inside" marking was facing out). Two tires were way overinflated to 54 psi, one tire was underinflated at 24 psi and only one was pretty close, at 34 psi. When I checked the oil at home, I found the car over a quart low on oil. Had to make a Wal-Mart run to pick up a couple quarts of Mobil 1. I'm not sure what they deem "rigorous", but if they don't even check tire pressures and fluid levels, well...…….
I know this dealership is busy but no reason for employees to stand at each other’s desk, talking and ignoring the 5 customers you have in line. That was until James came back from lunch and took care of everyone. I do rate Mr. Briggs 5 stars.
When shopping for a vehicle most know it's not an enjoyable process. Well I can say Herb Michael was a pleasure to work with. He was very knowledgeable and patient. I can easily say when it's time to shop again I will absolutely use Herb.
I used cars.com to find the best deal on a used 2018 Ford Expedition limited with rear entertainment system. Allen Vigil matched the CarMax appraisal for my trade in, and we were able to negotiate the deal and financing we wanted. There were a few things about the used car I wish they had disclosed before we from 2.5 hours to see it, but they were quick to fit them.
I'm completely happy with my choice to purchase a 2018 Explorer. Four months ago I spoke with Pervis Reynolds regarding the Explorer and he provided inciteful information regarding body style, feature upgrades and finance options over current lease. I was torn between getting a new Jeep Cherokee Laredo and the Ford. He emailed me some specs and asked me to look them over. I later decided to not get a new vehicle because I didn't want to give up on my old jeep. After a few more months of check engine light issues and countless small repairs I had enough of watching the tow truck take my baby away.
I contacted Pervis and asked for his help again. I informed him of what I wanted. "I just want the heated seats and light interior. I don't care about the other technology features". That was my claim. He checked into the vehicle I wanted and set me up for an appointment that evening. After the test drive I was sold on the vehicle even though the interior is dark. "No denim jean residue on the dark leather". Pervis is right! I even love the technology.
My jeep was good to me for 18 years but I'm loving this Explorer and all the technical features Pervis sold me on. I appreciate his knowledge, kindness and professionalism. Pervis worked hard on my deal and I'm grateful. He's an awesome guy.
I was treated with great respect and every aspect of my repair was explained in detail. Constant communication and updates about my repair was made to both my self and my husband. I will make sure that if my car needs repairs again I return to Fayetteville ford!!
I would have given 5 stars but after being told the recall check would take approx 2 hrs the wait was between 4 and 5 hrs,
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