I was encouraged to take my time to look around. Ira was available to answer my questions and point out things I hadn't thought about. On my first visit I told him I needed time to think about all I had learned and didn't want to be constantly "pestered". He said he would use email to send me the follow up answers to some of my questions which he did. When I did contact him, he was very responsive without being pushy. I very much appreciated his help. This was an excellent experience!
My review was my mistake didn't allow enough time for a response! I apologize to Erick and Kyle for posting that report. Overall I a am very pleased with my purchase, this is my second Ford edge, came from 45 miles away to choose this dealership because I would drive there to have my 2014 edge serviced! These men were very polite and knowledgeable with there vehicles. I would recommend anyone looking for a edge titanium to drive one before buying elsewhere. Luxury on 4 wheels! Real pleased ! Chick
Thank you Mike Ingram for your hard work of placing us in our new vehicles this weekend! My husband loves his New 2018 Lariat 4x4 F350, My daughter loves her New 2018 EcoSport but, I am far beyond in love with my 2018 AWD Edge. The time you spent on our family to ensure we chose the perfect 3 vehicles was amazing. We are very appreciative. Thank you.
I also would like to recognize Erich Spence for working the numbers to ensure we got the best financing available for all 3 vehicles, Jeremy Kerley & Matt Parker for making the paperwork smooth and easy.
So my Review is off the charts for AMAZING. If anyone is reading this and is wondering if they should stop by.. I say YES Stop in and ask for Mike Ingram.
East Tennessee Ford; Nothing but the best!
I had my engine light come on while traveling and pulled into Ford Lincoln of Cookeville. Steve Brown greeted us in the parking lot, provided us with a loaner vehicle and arranged for the service department to take care of us. Christina Root, Service Advisor promptly took care of everything in a very professional manner, had us back on the road after a reasonable waiting time, and even washed the truck. Great staff at Ford Lincoln of Cookeville and highly recommend this dealership! Thank you so much Steve Brown and Christina Root!
My salesman was Andrew he ordered me a 2016 f150 xlt I not only got what I wanted but it came with a bigger fuel tank and they never said a word about charging me more ,great place to buy and no crooked pushy salesman ,man I hate that!! I sent my neighbor to them when he bought a 2017 f 250, Great place!!!
They didn't have the truck I wanted in stock but worked very diligently to find exactly what I was looking for. When they found what I wanted they had it at their store the next day. Went above and beyond to make the experienced as painless as possible and were very competitive on price. Older facility but had everything I needed.
If you drive from Florida to buy a vehicle in TN
I think that says it all.
They treated us with respect. We felt like valued customers. The deal was more than fair.
Mike Ingram was a stellar sales tech. The GM ,finance ,parts and Joel in service are a team. The techs in service are not to be left out. They are the foundation of sales.
By far this was the most Pleasant truck buying experience in my entire life. Chris my salesman was great to work with and was very helpful throughout the entire process. I found the vehicle I wanted online, locked in their best price and submitted an interest form. Within minutes Chris called and we discussed all the details. I was very interested in the 2011 Chevy Silverado 4wd and spoke with finance manager Travis on the phone and got pre-qualified but was having a hard time getting to the dealership to check it out because I live over 2 hours away from Cookesville. So Chris offered to have the truck delivered to my home for a nominal fee and sent all the paperwork too. He said if I didn't like it to just send it back. Well when they pulled up I fell in love and drove and checked it out. I signed the paperwork in my driveway and boom...got the truck of my dreams with absolutely no haggling no issues no stress no remorse...just a great buying experience all around.
Thanks to Chris Fruchey and everyone at Ford Lincoln Cookesville Tennessee. The truck was immaculate and looks brand new. Give Chris a call and tell him Bill E Blaze sent you.
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