Had a great time at Waxahachie Dodge. We drove away in our dream car thanks to their unbelievable customer service and experience. I appreciate Chance Massey and their sales team for making this happen.
We took our Escape in for oil change, tire rotation etc. The Ennis Ford service department worked quickly and we were able to pick up our car quickly. We always appreciate all the service department does for us. They are courteous and we think they are superb. Tom Bonner usually helps us.
They feel like family. Daurice Shine
From the moment I walked into Mac Haik until the job was complete and I walked out a very satisfied customer. Thank you Mac Haik for helping me get back on the road. The person who helped me was very knowledgeable and courteous. Merry Christmas 🎄🎁
I went a few times to get a sensor fixed and each time they told me they were too busy. They said I would have to leave my truck for a couple of days because they were so backed up, so I did. My truck was ready that next day.
I bought my Ford Escape in 2015 at Mac Haik Ford in DeSoto, TX. It was a great price and is a great car
Recently I needed a new battery and of course I brought it to Mac Haik. They were very courteous and I was back on the road in no time.
Limped my F150 into the dealer with a check engine light and wrench warning light on. Was met by courteous staff. I was warned that due to the upcoming Thanksgiving holiday and the service department being closed that it might be Friday before they could look at it. However, an employee stayed late that night, diagnosed the problem and repaired it late that night. So, it was ready to go the first thing Friday morning. Repair was correct and away I went much earlier than expected. Mr. Martinez was attentive and professional.
Bought a new Escape from AutoNation Arlington to replace our existing Ford Escape. We donated our existing Escape to our kids after they had a major collision and were without a car. Had to buy the new one, to drive back to California where we live. The folks at AutoNation couldn't have been more helpful, courteous and professional. We were out of state buyers, not sure of the process, and they had us out the door, in the new car, in less than 3 hours. The car performed flawlessly on a 2000 mile trip back to California, and we couldn't be happier.
This is the second vehicle Leroi has sold to me. Willie & Leroi did an excellent job, they were very attentive, professionals, went above and beyond the call of duty! They treated me courteously and respectfully!
My Experience with Don Davis Ford's Service Center
by MIKE.STERLING from DealerRater.com
December 1, 2018
Although I appreciate the work that was done on my vehicle, I was not happy with the customer service. I learned, after picking up my vehicle (4) days after I dropped it off, that the service dept was short-staffed. If I'd known this before I dropped off my vehicle I would've taken it to a different dealership. In addition to paying the deductible for my extended warranty, I wound up having to pay for using the rental car because the warranty only covered $30/day- $60 max and I had the rental car for (3) days. The service attendant was hard to reach and I had to make multiple calls to find out the status of my vehicle being repaired. Should I need service in the future, I'll definitely do my homework and read the reviews on the dealership, before I take it in.
I highly recommend this dealership for not only purchasing vehicles but also service after the sale. I have been a customer since the mid 80's & have owned nearly every brand of American made car & truck. I continue to return to Don Davis after straying to other brands. Their customer service is a cut above.
I was disappointed that you didn???t have a rental car for me to use while my truck was worked on.i got there on time but since I didn???t have a car I couldn???t take care of business and had to stay at home all day. I hope the next time I need to bring my truck back for Sevice you will have a car or truck for me to use so I won???t waste all day at home .if I had known that I had to wait so long for my truck I could have someone to pick me up.
Sale man Melvin was great and helped out with all inquires ,i would shop again with them
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