The entire process was so easy with EvS. I was looking to lease a Ford Edge, and Alex was upfront about the deal terms and patiently walked me through all of my questions. Multiple people on the team stayed late to help us get through the paperwork and get us out the door, and they were able to support getting the process started via email. I usually feel like I'm getting screwed somehow in a lease, but did not feel that way with this team.
My experience from the end of November until now has been a 2.5-3 Star.
Specifically went to this location to look at at a vehicle. The sales rep was helpful and professional. Completing the paperwork and finalizing the sale took way too long, hours!!! There was one finance person helping four people in line.
Make sure you pay attention to details!!! Vehicle did not come with floor mats. Strange to me. When they dropped the vehicle off it was not detailed nor was the gas filled up per agreement, so when I called about everything they did cover the cost of new floor mats. Great customer service, right?
Fast forward to it now being summer. My air condition does not work. Per manager who was not customer friendly and rude on the phone, stated “anything can break on a used vehicle”. Makes you think you need check EVERYTHING before you purchase.
In my opinion, poor customer service. I would think you’d want to retain your customers by trying to help them out when the vehicle is less than 6 months old to them. Will not be going back to them to purchase my next vehicle.
Had an amazing experience working with the people at Heiser. They made everything so easy and helped me pick the right car that fit me best. Would recommend this dealership to anyone. I???ll be back for my next car!
We had the best salesman in Louie. He worked with us to find the perfect truck and a fair trade. I would highly recommend working with this team again and will recommend Griffin Ford to all my friends after the great experience we had.
I would wholeheartedly recommend Griffin Ford to friends and family. From day one they took excellent care of me and gave me all the help needed to make my long distance car purchase. I want to thank Tony Miller for his friendliness, patience, and honesty. I think Tony's attitude and honesty gave me the confidence to make the purchase without concerns. Even after the car was paid in full, he continued to help with the shipping process never once saying that's not his responsibility. As a car enthusiast, I have made many car purchases from all parts of the country and have worked with many salesmen, but working with Tony was professional and memorable and if the opportunity presents itself again, I would purchase from Griffin ford and Tony will be my representative. Tony, If your boss is reading this... Boss give him a raise! Respectfully Rey Ruiz San Luis Obispo Ca
Excellent and professional service from Mr Tony Miller
by LUPITA A GRATEFUL BUYER from DealerRater.com
November 6, 2018
Tony was awesome. He was polite and knew what I was looking for in a car. He was very attentive to everything I said and needed. I was very impressed when he came in on his day off just to attend us. Tony was very patient NOT pushy like some other salespersons I saw that day in other places. Tony won my trust from the 1st time I heard him on the phone. Griffen Ford has an awesome salesman with Tony Miller. I will definitely come back and buy more viechles from Tony. I will also highly recommend Tony to others looking for a viechle. Thank You Tony Miller GOD BLESS YOU Tony I'm a Grateful buyer Lupita Salas
Working with Bob Groover was nothing short of amazing! He was easily the best car salesman I have ever dealt with! He made the entire shopping and purchase process very comfortable and stress free. I would recommend Bob to anyone who is in the market for a new vehicle. Bravo Bob!!!
Went to look at the new Ford pickup trucks and while looking Luke stopped by and seen if i needed help. since I started talking Luke he was very helpful and helped me through the hole process of getting a new truck even helping answer questions when i stopped by and it was his day off. Thanks again Luke for all your Help. And also a shout out to Phil Delsavo for helping me out for the financing part of the purchase, answering questions and making the process quick and easy.
After shopping around for several weeks, we spotted a 2014 Ford Flex on your website. After making contact with Nick we decided to come and take a look at it. Living in Racine and driving past the Ford dealer there, we made the trip. All I can say is the trip was well worth it. Nick and Chris made everything smooth and simple. Thanks guys.
I wasn't really planning on buying a new car at the moment however I stopped in to the dealership one day just to check out a few cars that caught my eye and was greeted by a salesperson Tony Miller a very friendly guy and also very knowledgeable on the products that he sells I have not made up my mind yet which car to go with but when I do Tony Miller's my salesperson
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