I had a screen message indicating a low battery and should be replaced. I gave this information when making the appointment and received a quote for a new battery. The service engineer checked the battery and said it was in good order, but the battery in the key needed replacing. Instead of $130 + installation it cost me $2. Many dealers would not have been so honest and replaced the main car battery!
I have always had all service work done on my Ford Freestyle and Ranger done at this establishment. I have been pleased with the service, their courtesy and professionalism. I am currently waiting for parts to come in to replace a compressor in my Freestyle and I know I can count on it being done correctly and in a timely manner.
I purchased my used 2010 Escape from this dealership when it was still Leader Ford. Since then I have only used their service department on a regular 5,000 miles basis and have been very pleased with their customer service as well as the service to my car.
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