I had Eddy Frances for a sales person. I have bought a lot of cars over the years and he was the best one I have ever had. He was great friendly, funny fast and efficient . I would buy a car from him again.
A great buying experience - Bob Brent was particularly helpful in helping us buy our F-150. The dealership is not in our local area, but with the choice and price, it was worth the extra miles. The whole experience very positive - I highly recommend them
I had test driven a Ford C-Max Energi in 2014 and completely fell in love. I knew that was the next car for me. But unfortunately do to timing and circumstances I was not able to buy one. Still, I knew this would be my next car. Whenever I would have a bad day, I would go on Ford’s website and build the car I wanted with all the options and colors choices I wanted. I even saved one of them I had built in a pdf file to reference when I didn’t have internet connection.
This year when Ford announced they would no longer be producing the C-Max in the US I knew it was time for me get my dream car. I went to a local dealership and got the run around. They said since the car isn’t being produced, they can’t get the car with all the options I wanted. They tried to get me to compromise. I felt uncomfortable and pressured into something I didn’t want to do. I left in tears thinking I would never own the Ford C-Max of my dreams.
Then my boyfriend called and said he found a nearly new one in New Hampshire in the exact color with all the options I wanted. He started making the calls on my behalf. Craig the sales representative was always available and even though the transaction was made across states, made me feel like I was sitting right in front of him. The entire Portsmouth team did their best to answer all my questions. Signing the paperwork was seamless and easy. They even set up delivery from NH to TX. When my car arrived before I thought it would, I was overjoyed and estatic.
Thank you for everything you did to make my dream a reality. You really are the best. I’m a Portsmouth customer for life.
David B was great to work with. Spent quality time showing me the all the awesome features the car came with. There was no pressure in making my decision. They are lucky to have such a caring salesperson like David
The buying process was very smooth. Sales department is approachable. The service Manager could use more training this would lower the amount of drama when dealing with problems. The over all manager was awesome.
It helped that I work with the brother of one of the sales team (Mark Weatherby) so I dealt with him most of the time. When I got there the car I had looked at on-line was all ready for me to test drive. When I decided to purchase the car the process was very easy. The longest time I had to wait was about 45 minutes while the credit check was performed. Once that was complete it was straight-forward for the final paperwork and I was able to drive the car off the lot. Total time from arrival to leaving was 2.5 hours. BUT, I knew what I wanted and didn't have to search and test drive multiple cars. I have already recommended Portsmouth Used Car Center to a friend of mine who lives in New Hampshire.
One of the best car buying experiences we have ever had. Chu Kwon was most helpful with our requests for a new F150 for the lowest price. Highly recommend Hampton Ford Hyundai -the customer service is stellar! Bill Bennett
I had one of the best buying experiences I have had buying a car and I have bought quite a few through the years.
Excellent from start to finish-starting with Dave,then Tina in online sales-to Ben and Kevin as showroom sales people. I was treated promptly, with great respect and as quickly as possible.
In dealing with Lauren one of the sales managers I was treated with great communication and an understanding of what my needs were. A GREAT JOB was done by all! Kevin handled the delivery superbly-making sure all the 'little ' details were handled well, explaining many features until I was ready to go.
A quick shout out to Kevin in finance as well who took care of the loan and explained everything clearly to me.
I love my New Tuscon and am grateful for such a positive experience at Hampton Hyundai!!!
We've bought over 6 vehicles from McFarland because everyone us nice, understanding, not pushy and friendly. I never feel rushed to make a decision. We will keep going back. I even recommended them to my daughter. She ended yoo trading her 2012 edge for a 2015. We both received great deals.
I always expect and receive excellent service at this facility! However....I was disappointed that after a new battery change out.....the corrosive material was left behind on the battery platform and car frame.
I will continue to do my service business with McFarland!!
Steven Freeman represent Walls Ford Extremely well. There are 2 Ford dealers within a few miles from me. I drive the extra 40 miles because Steven is a consummate professional!
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