Awesome buying experience !!
September 15, 2017
I live in Clovis and was always told to buy local. So I tried to take my business to the Clovis Ford dealership. Their customer service via internet sales and service department are horrible.They gave no customer service skills or care what impression they leave with potential customers. Told I would get a call back and didn't, later they called me back and gave ridiculous price. My sister purchased a vehicle from Lithia Ford Lincoln of Fresno two and a half years ago along with the lifetime oil deal. I was with her when she made her purchase and was very impressed with the professionalism of the sales staff. I have taken her vehicle in for service and was impressed with the Service department also. I brought my Van in for service and explained what I wanted done. The Service department went above and beyond in regards to my Van and I came to the conclusion that it would be better to purchase new instead of pumping more money into my tired, high miles van. When I arrived at the lot I was greeted by Alberto shortly after looking around the showroom. I told Alberto what I was interested in and was immediately taken that area. I was looking at slightly used versus brand new. He did not try to change my mind or apply any pressure. We decided on a Ford Escape and they worked diligently on getting me the best deal possible. Within few hours I left the dealership a proud new owner of a 2017 low mileage Certified Escape and couldn't be happier. I got the best money for my old car, the best interest rate and the best price for the CPO vehicle, plus their customer service and professionalism is beyond any expectations. Thank you Lithia Ford of Fresno for making my car buying experience as painless as possible. I will definitely come back again and refer all my family and friends to you !