We have always leased or purchased our cars from Park Ford for as long as I can remember. Our salesman, Bob D'Andrea has always been helpful and knowledgeable. He always explains everything we need to know about the new car. Always an excellent experience!!
Brought my Edge in for axle replacement. I worked with Chris. He made sure they had the parts, gave me an estimate, and then made sure it was ready when promised. He also offered me a ride home while it was being worked on. All in all a nice experience. No complaints about any car I've had serviced here.
Calling for service appointments use to be so much more friendly. When I use to call for service appointments and Rob would answer it was always friendly and accommodating. Now I rarely get Rob, instead I get Chris, needless to say I'm not very happy. Chris makes me feel as though he's bothered by the call and as though he's doing may a favor as opposed to me paying for a service. Bring Rob back. Or retrain Chris.
I have a 2008 Edge with almost 200,000 miles on it. I never had a major issue with it and all of the major components (like transmission) are original. These guys are fair, reasonable, and don't try to sell you service you don't need. Rob and Chris certainly know their customers but kudos to the guys in the back working on these cars. They deserve a lot of the credit also. The few times I was able to catch up with whichever tech was working on my car, I found them just as customer focused as the guys in the front. It's a nicely run place.
I just bought a 2011 ford Escape Cert. used. The best experience I have ever had by a dealer and I have bought many cars. I knew from the time I meet our sales consultant Lori Arico we where in the right place. She is A total professional. Answering all of our questions ( even the stupid ones ) Delivery was a great experience. Lori spend plenty of time with my wife making here comfortable with our new car.I need to mention Colleen Marbach the business manger. Who made the paper work a snap. Explaining everything down to the last detail. Made the pain of spending ok. Now hats off to the service dept. ( Chis and his crew )The car was detailed to 10's.wonderful job by all. If you are looking to buy a Ford look no farther this is by far a # one Ford dealer. Peter Ripperger
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