Limped my F150 into the dealer with a check engine light and wrench warning light on. Was met by courteous staff. I was warned that due to the upcoming Thanksgiving holiday and the service department being closed that it might be Friday before they could look at it. However, an employee stayed late that night, diagnosed the problem and repaired it late that night. So, it was ready to go the first thing Friday morning. Repair was correct and away I went much earlier than expected. Mr. Martinez was attentive and professional.
Usually, when you have a bad outcome, people bash the service provider, but not in this case. I wasn't able to get approved without a down payment for a car. But I would like to take out the time and Thank Marcus England from the upmost, for the outstanding customer service, he has been giving me for the past 2 weeks. If you ever need a car, with challenging credit, please contact CarMax Fort worth. Marcus and the fantastic Finance team tried very hard to get me approved. I didn't get a car but the Customer Service shows that CarMax out value in there employees.
Thanks so much, I pray Gods Blessings at this place, and that y'all sale 75 cars this weekend.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Our journey of searching for a used Audi Q5 began more than 3 months ago. Our 1st experience was w/ Robert who helped my wife and I on the 2012 Audi Q7. Although it didn't work out, our experience was nothing short of amazing and the right at-home feeling.
Fast forward to 3 1/2 months later on June 9th, destiny brought us back to Audi Grapevine from a completely unexpected plan. We were on the way to another dealership to close out a deal w/ BMW X3, we stopped by Audi Grapevine to check out a new positing for an 2012 Audi Q5 without much expectations.
Vincent stepped in and created the best memorable experience for us. This Audi Q5 is a Prestige package that offers all the features we've been looking for. He enthusiastically showed us all how these features, MMI for example, work. He was also extremely friendly answering all the questions we had and reached out to Jameson, his manager, for additional information. Finally, he coordinated w/ the service department to clean the exterior and interior of the car like new b4 handing the keys to us.
We've been extremely happy w/ our 2012 Audi Q5 car. Our dream car could not have happened without Vincent's enthusiasm and Jameson's willingness to work w/ us. You guys rock!!!
Thanks so much for bringing our Audi Q5 wish come true,
Easiest car buying experience, that I have had, in recent memory. I picked the car out online, and called to make a deal on it. We agreed, and when I arrived, everything was printed up, and ready for me to go. Thanks so much guys. I will definitely be doing business in the future, and recommend to my family and friends!! :)
Smart Auto Leasing worked with us tremendously on going over all the vehicle information, obtaining financing, and the additional questions we had! We greatly appreciate this service, they went above and beyond! -Genelle B.
I stop in randomly to take a close look at the new Black Label Lincoln Navigator. I was great by a gentle in the parking lot who proceeded to show me many amazing details. After a while I released we had been talking about the amazing vehicle and I was not being pushed into anything. Just giving great info. Thank you Mark for being that guy that just helps. So I bought 2.
The title says it all. I never get pressured by the sales or finance people. I got exactly what I wanted at a great price. And I was in and out in 2.5 hours including test driving to signing the papers. Steve and Miguel were fantastic.
Great car buying experience! The guys there are awesome and very helpful. They were able to answer all my questions and gave me a better deal than all the other places I went to. Would definitely recommend if you are looking for a new car.
Finding a new car is so stressful especially when having to do it in a hurry. Mo really helped us through the process. When I wanted to tear my hair out he along with my fiance really calmed me down. I will definitely come back and recommend.
Michael Johnson was a pleasure to deal with. He sold me my dream corvette and made the purchase easy and hassle free. The owner is a great guy as well. He was up there on Saturday pressure washing the building by himself. Was impressive seeing the owner out sweating while his employees were in the air conditioning. Tells me a lot about his work ethics and what he expects from his employees. He even took the time to tell me about my Vette in detail. Seemed like a great guy. They were all great.
Have been a customer of Land Rover of DALLAS since 2011. We have purchased 5 cars from them . We have used the same sales person for each person. Nick P. Is wonderful!
Overall we are pleased with the dealership .
Mr. Shaervin and Mr. Musthaba was nice and kind to help is with all questions and finance aid. They did what they could. However the documentation was not much centralized as the file move officers started calling for the missing documents one the go which is not likable. Otherwise we had good experience.
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