This was a fantastic car-buying experience, the best ever for me!
Justin Ryan was outstanding! He was very personable, down-to-earth, knowledgeable, answering all my questions, treating me as I imagine he would like to be treated.
I got a great car for a fair price and they made it quite easy. I test drove and decided on the car one day and the next day I was able to drive off with the car, complete with title, registration, inspection and a full tank of gas and they took care of my trade-in as well.
I appreciate that Washington Street Motors stands behind their cars with a generous warranty. I am happy to recommend them wholeheartedly and I'll call them first when I buy my next car!
by I.canfixthat from Windsor, Colorado
November 6, 2018
I absolutely love my new edge sport! Tons of features including lane keeping assistance and rain sensing wipers, killer sound system, and beautiful black accents on the grill and wheels! I highly recommend owning one!
Kyle is an absolute magician. I came into the dealership to browse and compare some pricing. Was not expecting to buy but I was open to the inventory. With my credit, I thought I???d be lucky to leave in a pair of new rollerblades. Kyle was amazing, found an option and vehicle that would work for me. After a short wait, I left with the car that same day!! Unreal, saying I???m pleased would be an understatement. Good inventory, great pricing, better service. Talk to Kyle, or go home.
My third vehicle purchased through Bourne's. Although this purchase I will never forget. Spent most of the day at the dealership. I worked with Greg P, who did an amazing job getting me on the road with the right car for me. He was extremely patient and had great customer service skills. However, on my way home I was, unfortunately , sandwiched by two cars in my brand new Jeep. I was extremely disappointed, but glad that I was doing okay. My Jeep had extensive damage to the front and rear of the vehicle. Long story short, I was working with Greg P., Mike Kelley (GM) and Matt Aiello (Collision Center) throughout this whole progress from the very beginning to final outcome. Bourne's stepped up right away and was able to get me a rental car in no-time. I am glad to say that I will be picking up my jeep (again) this week!! Thank you for the great customer service and respect. Well done to the whole TEAM at Bourne's!!!!
My family has been using North End motors to buy the cars for our family members for years now. It is always a great experience from start to finish. We always reach out to work with John Fernandes every time we go. He truly listens and pays attention to detail when you describe what you???re looking for, goes over all questions you might have and you never feel pressured to purchase. He definitely puts the customer first to make sure they are happy and get what they need as smoothly as possible. Highly recommend!
Love at first sight
by MsBlack76 from Hattiesburg, MS
November 14, 2018
This the best looking vehicle around. The comfort of the interior is exquisite. I fell in love with the Ford edge titanium when I first saw it online, but to drive it was a dream. I still think about vehicle everyday.
I never thought buying a car would be a pleasant experience (until I went to Colonial Ford in Plymouth, MA). The dealership itself is beautiful. They even have a drive-in carport so you don't have to exit your car when you test drive (which was awesome because it was really rainy the day I was there). It was really cool! Each and every employee who was on duty made me feel like the most important customer they've ever helped. My sales representative was Glenn Smith. He was fantastic! He asked me all the right questions and figured out the best car for me in record time! Glenn worked with manager Dell Roderick and got me the best possible price. Greg Russell made the financial part of this experience so easy! And Winston Bennett rounded out the great team with pictures and congratulations when I picked the car up. There was no hassle. No haggling. No pressure. Just perfect! I highly recommend this dealership and hope you have the same great experience I did. Thank you to all! Sherry Larkin
Most beautiful car I’ve owned.
by Grandma Francie from Jefferson City, MO
December 15, 2018
I wanted a comfortable car in my older years but also needed hauling capacity. The Edge gives me everything I need and want. It’s a luxury car but it has 4WD for safety and I just love it.
Hello, I own Auto Negotiators Unlimited, We are a service that helps car buyers locate and purchase cars who don't like to go to the dealership alone. My customer was looking for a Ford Focus used. I was very happy to bring her to Colonial Ford to meet Glenn Smith and Dell Roderick to get a price on a 2017 Ford Focus Titanium. Their greeting to us was warm and very friendly right off the bat. They listened to the customer's needs and wants and price and payment range. They helped her select a vehicle that not only was more than she wanted but tailored the price for her so they could match what her budget could afford without jamming the payments down her throat as we went through at other local dealers. Glenn Smith took his time listened to every question she asked He was totally transparent about price, payment and any concern she had he was able to answer or Had Dell Roderick fully involved answering and they did a great job of making her feel happy and content about her purchase. I travel to many Dealerships every week and no place is more positive in the way they treat their visitors. I recommend you go to Colonial Ford and ask for Glenn Smith or Dell Roderick when you do and let the best keep you from going to the rest. Colonial Ford of Plymouth is the place to save you money and time 5 stars all the way.
Smooth ride, comfortable seats
by Nt_FordEdge15 from SCHENECTADY, NY
December 13, 2018
The Edge is a quiet, smooth ride. Love taking this vehicle for extended destinations, because the leather seats are so comfortable.
The brakes are EXTREMELY touchy. I spoke to the dealership and the man I spoke to said his wife has the same vehicle and this is her complaint also. When the brake pads are cold, even if tippy barely touch them you stop suddenly.
I was in the market for a new car and when I started shopping around I found the experience at Colonial Ford to be above and beyond what I dealt with at all the other dealerships I visited. I got a great deal, primo customer service and a salesman who knew his cars and kept me in the loop the entire time! The new building is very nice. I highly recommend Colonial Ford, see Joe McNamara if you visit.
The best and most reliable car I've owned
by ATec from Portland
November 9, 2018
This car made me feel like I'm one of the richest people in Portland. It has more leg room and the seats are comfortable. But I wish the front seats are adjustable to pull the legs and push to extend. The other thing is the USB port makes the car more hitech. It makes me feel safe when driving it on the freeway or congested area. When it comes to gas wise, it is the best.
Was nice and newly renovated. Service was quick for a dealership. And staff was friendly. Was my first experience as a Kia owner they handled the small situation with my tail light quick and solved the problem for now was water behind the lens
Of the tail light. We will see if it comes back but they have no problem covering their warranties was very easy no hassle or questions
We are loving our Ford Edge!
by JamieJ from Leavenworth, KS
December 8, 2018
We are loving our 2015 Ford Edge. It is very roomy and my tall husband fits very comfortably in it. We love all of the additional features and it makes for a very convenient and comfortable ride.
Sean and Brittany did great job respecting my budget easy process give me a fair deal , very happy with this experience great independent dealer
It’s a Keeper
by JKBTex from Dallas, TX
December 4, 2018
We bought our 2015 Edge SE in Oct 14. They changed the body style and we love it. We have had it a little over 3yrs and have not had a problem. It’s is a little wider than the previous models, but we like that. It handles very well, gets up and goes, plus doesn’t feel your going 100mph when you are due to how smooth it is. This is the second Ford we have owned and we will be keeping this until it dies. We have taken it on multiple long trips without issue. There is plenty of cargo space, good sound system, and features you will find on a $60k vehicle, plus more!. It truly is a joy to drive, you won’t be disappointed in purchasing one.
One of the best car buying experiences we have had. Brittany was excellent, knowledgeable, and gave the best demo with attention to every detail, and certainly was not pushy (which is a criticism I have had with other dealerships). An all around enjoyable experience....wonderful interactions with the sales manager, finance manager and Jack Madden. Beautiful new service facility with exceptionally friendly staff.
We will be back.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Jim was friendly, knowledgeable, and very helpful. He made buying my new used car super fun. I love my new Ford Titanium Escape. Thanks Jim!!
V4 is a pouch, go for the V6
by HighlanderCrushMom from Green Bay, WI
December 21, 2018
Test drove both the V4 with turbos, don't bother...it's too big of a vehicle and takes 10 years to get up to highway speed. The V6 is much better fit for the size. Very roomy, excellent cargo space. Plenty of leg room in the back seat. I took out the SEL and Titanium and the leather is sharp and nav is easy to use. Prices seem very reasonable for the options you get. My only watch out is that this is a SUV not a cross over. Felt more like my husbands F150 than my Rav4.
I think the Service Department is really great. They are the only reason I go back to Wareham Ford to buy my vehicles. Sales not so much.
Nicest vehicle I've ever owned.
by Emmer from New Haven, IN
December 17, 2018
The ride is nice, great for long distance driving. The size of the car is exactly what I needed since I have a disabled child who uses a wheelchair that I need to transport. This car is exactly what we needed to make our lives a little easier. We could not do it otherwise. I love this car!
Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due.
(1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns.
(2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order.
(3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more.
The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.
If you're looking for a nice high-end car with low miles please see Jeff. I bought an Audi Q3 from him with super low miles. Jeff by far was very professional, kind, laid-back and honest. Our experience was like buying a car from a friend not a high pressure sales company. Thank you Jeff you will come highly recommended.
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