Wayne County has serviced my Ford Fusion for over three years. They always do the service and repairs on time and correctly. The dealer costs are the same as any other repair shop. They match or beat prices on tires, etc. Andrew, Chris and the service team are friendly and knowledgeable. Next new car will be from Wayne County
Heather the service manager was very attentive to our needs and ensured our truck was worked on promptly so we would have it available for a planned trip. Alex in service was also very helpful and a key player in making sure a rental vehicle was available while our truck was being fixed.
After driving an hour to see same car, same price in NJ, only to see them add nearly $4000 in "fees", we went to Neary's. We met Mike Jr and it seemed like we had known him for a long time. Not only was he knowledgable about the vehicle, his passion for cars was evident. We were sold as much on him as on the vehicle. Price was more than fair and we could not be happier with our murano. Neary's will be our first stop when buying a car from now on.
I must say Wayne County Ford is a 5 star dealership. I purchased 2 vehicles from Howard Jr. One was new in 2002 & recently a 2015 Lincoln MKC. The service was great then & even better now. Incredible deals but the service after the sale is what counts. I had a few questions after the sale & Howard was right there at my place of employment to help. That is amazing!!! My coworkers are very impressed ¿¿¿
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Just returned from having my 2010 Escape serviced. Chaz was outstanding with her usual bubbly personality. She explained everything in detail and told me how to get a rebate from Ford on my service. She is a gem. Was able to watch the servicing of my vehicle thru the observation window. The tech "Nick Sporer" did an excellent job, was very thorough and kept the car clean. I was very pleased with the entire service experience. Will continue to have my vehicles serviced here.
We were looking for a replacement for the 2012 Focus we have and found a low mileage 2014 Escape that fit the bill. Our sales person was very courteous and did not pressure for the sale. We have been doing business with Wayne County Ford for years. We had purchased the 2012 Focus from them in 2012 and had all our service done by them.
Joe couldn't have made the buying process any easier. I was coming from 2 hours away and he took care of all of the work for me and kept me updated throughout the whole process. By the time I reached the dealership everything was ready to go. Both Joe and Chris were extremely friendly and helpful.
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