Super happy using cars.com. We were able to narrow down what we wanted before going to the dealers. Josh Hartigan was the perfect salesperson at Walser Nissan Coon Rapids and so was the car we found on cars.com.
Tricia is competent, smart and can hold the line without aggression or offense. I'm a bit of a grinder, and Tricia got instantly to her best price and held tight with calm, gracious tenacity. I'd definitely do business at Freeway Motors again.
Excellent process for purchasing our new "used " Tahoe .. Jeff and Trisha were fun and helpful . The service man ( not sure of his
name - Rick ? ) answered all out questions.. Friendly and helpful people
Thank you so much to Ivan Garcia for being a great liaison during our repair process. I was so very pleased and impressed with his service and knowledge! Extremely happy and will be a long time customer.
so very happy with Elk River Ford, aka Cornerstone
by Kim from Minneapolis, MN
October 2, 2018
We purchased new Escape from sales person Mike Zwilling and discussed financing with Jason Bentley. This was an amazing experience and probably the best I have encountered. No pressure tactics were used, and we trusted Mike and Jason were giving us good information so we could make a well informed decision. Mike listened to what we wanted in a car and definitely delivered.
I have recently purchased a new F350 pickup and had nothing but a wonderful experience. The trade in value they gave me was great and speed of getting the deal done was fast!
I also just brought two different vehicles in for service. Jeff was my service manager for both and was very helpful. One of the vehicles was a RV that needed to be fixed right away, of course right. Jeff was able to get it fit in and fixed on time for the trip! Thank you!!
The second vehicle was a F150. Again, Jeff slid it in and got it fixed on time! I would also like to thank Heather and the lady that helped me get F150 loaner! All are running great and have zero issues.
The only problem I had, hence the average rating on "Quality of Repairs" category, was finding the issues on both vehicles I had serviced. With the RV I was told it ran fine when the mechanic took it for a test drive. Jeff called me back right away with the update as to where I explained there was a service done and plugs were just replaced, and suggested that a/some coils maybe the issue. I'm no mechanic and figured this should have been figured out by the mechanic. There was two coils out and once fixed the RV ran great!
Same with the F150. The mechanic couldn't find the problem and said the only thing it could be was that I was using the wrong non coded key. Again, Jeff let me know of this right away and gave me some options. I opted per Jeff's recommendation to leave it there overnight. The mechanic did figure out the problem later that evening and I was able to pick it up in the a.m.
All and all Your team helped me out and got me back on the road again!
We were shopping for a used car and are delighted we found perfect 10. They gave us a great price without haggling and recommended and followed through on repainting the hood without hassle, no charge to us. The customer service was down-to-earth and friendly. They didn't waste our time whatsoever (which is so appreciated with three young kids along!). We have never had such a pleasant experience purchasing a car. We felt comfortable and taken car of the entire time. The purchasing and loan process was so quick and easy, and they got is a better rate than with our bank. Kevin and Ashley made us feel like family. We can't wait to buy our next vehicle with them!!
My first new car service trip, ever. Very professional and cautiously expedient. Like a controlled, chaos. I was left impressed how everybody worked together. The facilities are nice. I can't come with any bit of a negative comment. They even washed my car....
I have appointment for service. Stood and waited for over 5 minutes for someone to approach or help me but nobody came. Two staff was there by the computer. I tried to talked to one n i have to say excuse me twice before he even answer and look at me. He said that someone will come and talk to me when someone is available. A few minutes later same person I talked to approach me and asked what he can do for me. Didn't even say hi. After my service is done he said your air filter is dirty n hand me my keys n left. Didn't even tell me where my car is n i have to look for it. Very bad customer service. Unbelievable.
Without a doubt, our car buying experience at Brookdale Honda was the best we've ever had. We had the pleasure of working with both Ben and Joe Hartzen, providing us with a level of service we will not soon forget. Not only was the process, start to finish, extremely efficient...they were fair, honest, and truly authentic! A gold standard in customer care. We're happy to report we are in love with our Honda CR-V.
It's a wonderful thing, finding a trusted sales team, as well as a new go-to dealership. Thank you!
I requested an on line quote on a 2016 Honda Accord and got an almost immediate reply with a very competitive offer. I liked the up front approach taken with the offer.The offer was significantly lower than the No haggle Walser dealer in the Twin Cities area. The follow up was appropriate without being stalking. I ended up purchasing from my local Honda dealer who priced matched and wasn't a 100 miles further away. I almost felt guilty about not purchasing from Brookdale as the on line process was so smooth. I don't usually do reviews , however this was a very pleasant experience. I will be contacting this dealership again in the future for my next vehicle purchase.
I had a great experience with Maeto and Colleen! They were super helpful, not pushy and helped me stay within my price range. Will definitely be coming back in the future
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