I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
V4 is a pouch, go for the V6
by HighlanderCrushMom from Green Bay, WI
December 21, 2018
Test drove both the V4 with turbos, don't bother...it's too big of a vehicle and takes 10 years to get up to highway speed. The V6 is much better fit for the size. Very roomy, excellent cargo space. Plenty of leg room in the back seat. I took out the SEL and Titanium and the leather is sharp and nav is easy to use. Prices seem very reasonable for the options you get. My only watch out is that this is a SUV not a cross over. Felt more like my husbands F150 than my Rav4.
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
Nicest vehicle I've ever owned.
by Emmer from New Haven, IN
December 17, 2018
The ride is nice, great for long distance driving. The size of the car is exactly what I needed since I have a disabled child who uses a wheelchair that I need to transport. This car is exactly what we needed to make our lives a little easier. We could not do it otherwise. I love this car!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Smooth ride, comfortable seats
by Nt_FordEdge15 from SCHENECTADY, NY
December 13, 2018
The Edge is a quiet, smooth ride. Love taking this vehicle for extended destinations, because the leather seats are so comfortable.
The brakes are EXTREMELY touchy. I spoke to the dealership and the man I spoke to said his wife has the same vehicle and this is her complaint also. When the brake pads are cold, even if tippy barely touch them you stop suddenly.
Best place for service in the Naples area. You won't be disappointed. Great staff!!
It’s a Keeper
by JKBTex from Dallas, TX
December 4, 2018
We bought our 2015 Edge SE in Oct 14. They changed the body style and we love it. We have had it a little over 3yrs and have not had a problem. It’s is a little wider than the previous models, but we like that. It handles very well, gets up and goes, plus doesn’t feel your going 100mph when you are due to how smooth it is. This is the second Ford we have owned and we will be keeping this until it dies. We have taken it on multiple long trips without issue. There is plenty of cargo space, good sound system, and features you will find on a $60k vehicle, plus more!. It truly is a joy to drive, you won’t be disappointed in purchasing one.
Excellent staff. Excellent service. Always a delight to deal with.
Love at first sight
by MsBlack76 from Hattiesburg, MS
November 14, 2018
This the best looking vehicle around. The comfort of the interior is exquisite. I fell in love with the Ford edge titanium when I first saw it online, but to drive it was a dream. I still think about vehicle everyday.
service was prompt and well done.
Nice place to wait for service.
This is my first choice for service.
The best and most reliable car I've owned
by ATec from Portland
November 9, 2018
This car made me feel like I'm one of the richest people in Portland. It has more leg room and the seats are comfortable. But I wish the front seats are adjustable to pull the legs and push to extend. The other thing is the USB port makes the car more hitech. It makes me feel safe when driving it on the freeway or congested area. When it comes to gas wise, it is the best.
Ever experience has been great Would recommend to everyone
by I.canfixthat from Windsor, Colorado
November 6, 2018
I absolutely love my new edge sport! Tons of features including lane keeping assistance and rain sensing wipers, killer sound system, and beautiful black accents on the grill and wheels! I highly recommend owning one!
Excellent dealer and service in all aspects. This was my third purchase from this dealer as I like their service and the quality of the Fords!!
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