The facility was nice and the car choices are good. My dealer seemed distracted. They did not appear busy but he didn't seem interested in my being there. I felt I was pulling him from something more important. The prices seemed fair. I would only recommend if you want to get in buy and leave.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Kay and Brad worked with us. They were an amazing team. We got the vehicle we want (and LOVE it) at the price we wanted. Facilities were extremely clean and loved the refreshments while working through the process! Ms Kay has helped our good friends purchase 5 vehicles, so we felt we were in excellent hands! Thank you Tameron!!
Michael Jamison was great to work with. Town and Country of Bessemer had 80
4x4 F-150 trucks in-stock. The selection was great but a lil overwhelming at first when searching online. I picked up the phone and called T&C and was transferred to Michael Jamison. He was eager to help without driving me crazy. Without ever stepping in the lit he narrowed down my search to about 3 trucks. (He actually did this after hours). I got a text with three links. The next morning he meet me a few minutes (before opening) and showed me the 1 I wanted to see. I liked it and he allowed me to head to work as he worked on my best price. After a lil negotiating and a lot of prayer (no joke, God cares about the little things) we sealed the deal. Michael and Town & Country was great to work with. Michael Jamison is definitely my recommendation if your looking for a vehicle but don’t like the hassle of a pushy rep. I’ll be back!
Dover’s Mattress Closeout Center.
I was hesitant about buying from them but the experience was fantastic! I would highly recommend them to anyone looking for a quality used car. Eugene was the guy that helped me and I felt very comfortable buying a car from him. Everyone there was very polite and helpful. The receptionist were excellent also. I cannot say enough great things about them. I would like to meet the owner and express my feelings about his dealership.
I contacted this dealership over a car and they got back to me within 48 hours sending pictures and then even let me know when the car was on the line. The communication was greatly appreciated
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