Service techs found & fixed annoying minor squeaks
November 5, 2018
I bought my 2014 Focus Titanium new, in January, 2015. It now has 25,000 miles driven.
Once before, I had an annoying little noise and a vibration, both of which were found and fixed under warranty. The problem was a loose wiring harness behind the glove box; and, the engine vibrated as if one of the cylinders was misfiring. The cause of the engine vibration was slightly out-of-alignment engine mounts. And the wiring harness was insulated and re-attached. Great job.
On this current visit, there was a similar little noise (buzz) coming from the vicinity of driver's side of the dashboard. They found two sources of noise, a loose wiring harness, and also the battery holder in the engine compartment.
I am so accustomed to dealerships telling me, in essence, "Oh, that's just the way these cars are, and there's nothing we can do about it." I almost expect that type of non-response, until now.
Bowen Scarff Ford goes out of its way to listen to me, and sleuth out the problem, and most importantly, they fix it! Some people would consider these problems minor, and would ignore them. However, they drove me crazy because I drive my cars A LOT. So Thank You, Monica and Bowen Scarff Ford for taking such good care of me and my car. Five Star Review *****