My experience from the end of November until now has been a 2.5-3 Star.
Specifically went to this location to look at at a vehicle. The sales rep was helpful and professional. Completing the paperwork and finalizing the sale took way too long, hours!!! There was one finance person helping four people in line.
Make sure you pay attention to details!!! Vehicle did not come with floor mats. Strange to me. When they dropped the vehicle off it was not detailed nor was the gas filled up per agreement, so when I called about everything they did cover the cost of new floor mats. Great customer service, right?
Fast forward to it now being summer. My air condition does not work. Per manager who was not customer friendly and rude on the phone, stated “anything can break on a used vehicle”. Makes you think you need check EVERYTHING before you purchase.
In my opinion, poor customer service. I would think you’d want to retain your customers by trying to help them out when the vehicle is less than 6 months old to them. Will not be going back to them to purchase my next vehicle.
Our salesman Bob West was great and really listened to what we wanted. No high pressure sales. Everyone there was great. My husband and I were blown away on how willing they were to work with us to keep us within our budget. Great experience.
We found the vehicle on the internet we went to the dealership to look. The sales associate I spoke with on the phone was busy so they assigned Matt to show us our vehicle. He had two vehicles brought around for a test drive. We liked one of the two started negotiations and purchased the vehicle. From beginning to end the process was quite enjoyable no pressure just presented our options. Matt was detailed when going over cars accessories. It was certainly worth the trip. We would recommend recommend this dealership. Greg & Connie G.
My wife and I just purchased a 2017 Mustang GT and found the entire Mike Burkhart buying experience pleasurable. Our salesman, Matt Horstman, was great to work with. The 5-hour round trip (Chicago suburb) was worth it.
The entire process was so easy with EvS. I was looking to lease a Ford Edge, and Alex was upfront about the deal terms and patiently walked me through all of my questions. Multiple people on the team stayed late to help us get through the paperwork and get us out the door, and they were able to support getting the process started via email. I usually feel like I'm getting screwed somehow in a lease, but did not feel that way with this team.
Excellent sales team, as I purchased my second Ford Certified pre-owned vehicle from Mike Burkart Ford. All went smoothly. And, I received a re-imboursement in the mail,for an inadvertent charge that we all missed in filling out the paperwork. Good honest folks to work with.
Jack was awesome. Took time to answer any and all questions and show me every part of vehicle. I would recommend. Am waiting on a few warranty repairs from service. The part wasn???t correct when i went the first time.
We worked with Jack and had a great experience. We had paperwork sent to us really quickly and since we were buying non-locally we really had to trust that the dealership was being fair and honest with us. Jack really made us feel at ease and everyone we talked to at the dealership was great! We would highly reccommend their team! We got a great deal and really love our new car!
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