My husband & I have been a loyal customer at Otis Ford for over 25 years. If it wasn't for Mark Layburn we would have tried a different style/make car. But Mark is an outstanding sales rep who goes beyond the call of duty for his clients. I have friends and family who also use Mark and feel the same way. He makes us feel like family and we trust him completely. As long as Mark is working at Otis Ford we will be customers. You are the best!
Ford of Branford had what I wanted at an amazing price. Seriously, 3-6 grand cheaper than the other dealers in the area. Chris Lonergan was a stellar sales guy, friendly, knowledgeable and without any of the 'car salesman' stereotype we all know. Even though I had to buy (my old truck died as I pulled into the dealership) I never felt pressured to commit to buying anything, and all the options were laid out clearly. When it came time to work out financing Chris Prevosk did an excellent job finding a good deal for me, and explaining all the options. There was no pressure for any of the usual upsells, and he got me out quickly and efficiently. That said, even though he worked quickly, I never felt rushed.
In about a year, when it comes time for my 10k mile service, I plan on making the drive to Branford, even though there are several dealers closer to where I live.
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