2017 Ford Edge for Sale in Sterling, VA

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Currently in stock: New CPO Used
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Used
$17,998 43,545 mi.

2017 Ford Edge SEL

Great Deal
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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CarMax Dulles
() -
(571) 446-2311
2 (13 reviews)
1 mi. from 20163
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(571) 446-2311
Dealer Review
Good Experience
by Lauren from Leesburg VA
April 13, 2018
4 2 (13 reviews)
The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.
Scared to drive on a Rd trip
by Didge7174 from Grand Island
March 22, 2019
3
2017 Ford edge titanium , had to replace tires before 30000 miles. Took on trip and whole radio, GPS, touch screen quit working. Button s below would not work either. Driving thru snow storm and can't get defrost to turn on. Very scary. Called Ford for assistance and got someone over seas. Told us to contact our dealership, was told not a safety issue for recall. Really!!!!! Was told to take to a dealership in AZ. And leave so they could look at it, no rental or loaner car. I'm like thousands of miles from home.
See all 38 photos
Used
$27,730 15,388 mi.

2017 Ford Edge Titanium

Good Deal
  • Ext. Color: Red
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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Koons Sterling Ford
() -
(703) 348-5963
4.7 (144 reviews)
1 mi. from 20163
Authorized Ford Dealer
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(703) 348-5963
Dealer Review
My New Favorite Dealership!
by Jens Mustang from Bowie, MD
September 3, 2018
5 4.7 (144 reviews)
My Experience at Koons Sterling Ford in VA was the best experience I have ever had purchasing a new car. The entire process was easy and stress free. Our Salesman Seth was professional, honest, and made us feel Welcome the minute we arrived. Thank you for everything!!! We would definitely recommend them to our family and friends.
Quiet and smooth ride for SUV
by LTB from Yorkville, Il
March 11, 2019
4
We put a lot of mileage on our cars and after going the hybrid route decided it was time to get rid of the noisy drive and all the bumps. Love the Edge as it performs beautifully in both categories. Have not owned it long enough to know reliability. But we'll enjoy the ride till we find out!
See all 37 photos
Used
$27,760 26,733 mi.

2017 Ford Edge Titanium

Good Deal
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
Save
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Koons Sterling Ford
() -
(703) 348-5963
4.7 (144 reviews)
1 mi. from 20163
Authorized Ford Dealer
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(703) 348-5963
Dealer Review
Outstanding customer service!Best Nova Ford dealer
by High School Teacher from Oak Hill, VA
August 16, 2018
5 4.7 (144 reviews)
Outstanding customer service...left Ford brand 11 years ago after awful experience with the other large Northern Virginia Ford dealer. Professional & personal interactions, nice attention to detail in work, car spotless when returned
Taking it up a step
by Ford convert from Farmdale ohio
February 28, 2019
4
Just bought this car today. Put 80 miles just driving it back home. Performance is good, but has the larger engine in it. It does have mirrors that tell you if something is in your blindspot so that will take some getting used to as I turned around to look and couldn't see. Love the lift gate and panoramic roof. All in all, so far, so good.
See all 25 photos
Used
$31,998 12,724 mi.

2017 Ford Edge Sport

Good Deal
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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CarMax Dulles
() -
(571) 446-2311
2 (13 reviews)
1 mi. from 20163
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(571) 446-2311
Dealer Review
Great experience. Fair, fast and felt positive.
by ElliottD from Gainesville, VA
December 10, 2016
5 2 (13 reviews)
This was the first time that I've used CarMax... always felt that the "no-haggle" thing was just a grift. It's not. Very fairly priced car in pristine condition. They even transferred it for free. Transaction was relatively quick and painless as well. They were even able to take care of the REAL tags and title there as well. If you do your pricing research, they are most definitely an option. And thankfully there was no sleazy salesman vibe or upwelling. Would gladly use them again. Oh, and they actually FILLED the tank, which USED TO BE commonplace, and I didn't have to ask.
Have not had one problem with the car
by Rod White from Davenport, Iowa
January 18, 2019
5
I have the I have the Sport version with the EcoBoost. It is like driving a little sports car. Lots of acceleration and great handling I am very happy with my purchase. I bought it from Dahl Ford. Good dealership.
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Used
$19,998 47,123 mi.

2017 Ford Edge SEL

Good Deal
  • Ext. Color: Red
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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CarMax Dulles
() -
(571) 446-2311
2 (13 reviews)
1 mi. from 20163
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(571) 446-2311
Dealer Review
Reasonable deals, not steal deals
by JPK from Fairfax, VA
February 13, 2015
5 2 (13 reviews)
What criteria do you have in shopping your next used vehicle? 1. You want to buy a used car that is believed to be absolutely trouble free (Equivalent to a certified grade). 2. You are ok to buy a car at a fair market price (You are not trying to find a steal deal or to negotiate a price). 3. You hate sales pitch. Then go to Carmax. This is my best advice based on my past car buying experiences with all sorts of car dealers. You can't go wrong with Carmax if the above three are your criteria. Carmax set an extremely high standard in their car reconditioning protocols. Carmax certification is as good as manufacturer's certifications. Meanwhile, you will be discouraged if you come to Carmax in hope to find a steal deal, because all of their cars are priced RIGHT, and they never give you a room to negotiate over the price. This means that they don't play games, and they don't let you play games, either. They are fair. You have to be fair, too. A good news is, they don't try to steal your money. So don't try to steal theirs. However, I have one serious advice: Get pre-approved by a local credit union before coming to Carmax. While Carmax too does offer financing, their repayment rule has a catch. Say your monthly payment was set to $100. If you put $500 at once, you expect that the extra $400 would automatically go to principal payment, right? Not with Carmax financing. Instead, the first $300 goes to the three upcoming monthly payments, and only the remaining $200 will go to principal payment. If you intend to pay off your auto loan quick, this repayment rule that they set up is a deal breaker. A good thing is, they will gladly let you use your credit union financing; they won't pressure you into choosing their financing service. Good luck, and never go back to liars that live in the rest of the world.
Excellent All Around Vehicle
by NASCARMAN18 from Richland,WA
December 27, 2018
5
I could not be more pleased with my purchase of this vehicle. I bought this SUV new on December 28,2017. Here are my observations after 1 year and 9,527 miles. Vehicle: 2017 Ford Edge SEL. Options I chose: All-Wheel-Drive, 2.0 Ecoboost engine, Blue Jeans Metallic exterior, Ebony leather interior The good: A lot of feature content on the SEL trim. Mine has leather seats, heated front seats, power driver & front passenger seats, heated steering wheel, fog lights and much more. The interior is very comfortable and VERY spacious. I am 6 ft 6 in tall and I have plenty room to spare in both the front and rear seats. One of my big reasons for choosing the Edge over other SUVs was how spacious it is. The ride on both the highway and in town is excellent and the cabin is very quiet even at 70 miles per hour. Cargo space is generous and the 2nd row seats fold down which is helpful. The gas mileage is acceptable for a mid size crossover. I average 21 mpg and on the few road trips I gone on, I've averaged 26-27 on the highway. The All-Wheel-Drive system works great in snow. The AWD is intelligent meaning that there is no button to push or dial to turn when AWD is needed, the car senses the road conditions and activates AWD when appropriate. The build quality and reliability has been top-notch so far. The size is perfect for driving around town and driving on the highway. The Bad: Value for the money. If you buy the Edge brand new, the price is very close to that of an Explorer or other 3 row vehicle. To add onto it, the resale value is mediocre at best. I looked up the trade in value the other day and it's quite low considering how much it costs new. I'm not planning on selling it anytime soon so this isn't an issue for me but if you like to trade often, this will be a downer.If you need three rows of seats, the Edge isn't the vehicle for you as there is no three row option, which is great for people like me who don't want or need a 3rd row of seats. Verdict: The Edge was a great choice for me , I very satisfied with it and I hope to own it for a long time. This is my 2nd Ford Edge, the first one being a 2011 SEL that I traded in after 22,000 miles for a pickup truck in 2013. I have observed that the 2017 is an upgrade from the 2011. The car I traded in to buy the '17 Edge was a '13 Subaru Outback 2.5i Limited. The Outback was a very good reliable car(46,000 miles with no issues) but it wasn't quite as comfortable and spacious as my Edge is. I would certainly recommend the Ford Edge to anyone looking for a practical,spacious,comfortable SUV.
See all 27 photos
Used
$27,500 25,335 mi.

2017 Ford Edge Titanium

Good Deal
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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Moore Cadillac
() -
(888) 316-2694
4.4 (459 reviews)
7 mi. from 20163
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(888) 316-2694
Dealer Review
Best Car Buying Experience Ever!!!
by Mz Bankz from Warrenton, VA
January 28, 2018
5 4.4 (459 reviews)
My experience with Moore Cadillac of Chantilly was nothing less than exceptional. My Salesman, Tony Soleiman, made my car buying experience that much more enjoyable; he is such a Joy to work with! Tony was very professional and knowledgeable as well as personable throughout the entire process. He has no pressure tendencies at all and made my Uncle and I feel right at home. Buying a car from Moore Cadillac of Chantilly, with a salesman as good of a person as Tony, was the best car buying experience that I have ever experienced. I know you will feel that way too! Looking forward to reading your review :).
Ford is on the mark with the 2017 Ford Edge.
by David A. from Sprague, CT
February 15, 2019
5
This was our first lease experience. We were concerned about the overall quality of the Edge, but since we were leasing, we decided to give it a try. Once we settled on the specific vehicle we wanted, we told the dealership (Columbia Ford) we were going to shop around at all the other Ford dealerships in eastern Conn for the best deal. No other dealers could compete, except for the Ford dealership in Plainfield, Ct, except they did not have the car. We are very pleased with the lease to date. The Ford Edge has proven to be well made and reliable. Only two issues, a defective battery and an overhead hand grip that became dislodged; both items promptly corrected by Columbia Ford at no cost. The Ford edge meets our needs: all wheel drive, large roomy, stylish design, plenty of power, good heating and cooling. Plus a dealership that is a most attentive and caring about our needs.
See all 32 photos
Used
$27,398 22,045 mi.

2017 Ford Edge SEL

Fair Price
  • Ext. Color: Blue
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: AWD
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Ted Britt Ford
() -
(703) 334-0375
4.5 (252 reviews)
10 mi. from 20163
Authorized Ford Dealer
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(703) 334-0375
Dealer Review
2017 Ford Fusion Hybrid service 8/31
by Gabrielle Scandone from Fairfax, VA
September 8, 2018
5 4.5 (252 reviews)
For almost two years, I have always received excellent service.
most beautiful car i owen
by mariagudarrama1943 from eagle pass, tx
February 5, 2019
5
I find all my need at one place Ram country Auto world any all other recommendation to buy a car you will find it here
See all 26 photos
Used
$17,997 38,191 mi.

2017 Ford Edge SEL

Great Deal
  • Ext. Color: Silver
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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Hertz Car Sales Leesburg
() -
(866) 639-5795
5 (346 reviews)
11 mi. from 20163
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(866) 639-5795
Dealer Review
Friendly and professional
by DCMazda from Harpers Ferry, WV
October 15, 2018
5 5 (346 reviews)
I was contacted very quickly by a Hertz rep, and he was able to get me in for a test drive that weekend. Even though I didn’t end up buying the car I was interested in, I would recommend this dealer based on their friendly, professional assistance in my car search.
My new Ford Edge!!!
by Mjchaney from Healdton, Ok
May 4, 2019
5
I absolutely love my new car and all the extras it has!! Super comfy and roomy for my family!! Love it drives and rides wonderfully!!
See all 12 photos
Ford Certified
$20,000 44,184 mi.

2017 Ford Edge Titanium

Great Deal
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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Sheehy Ford Lincoln of Gaithersburg
() -
(301) 637-8026
4.9 (1903 reviews)
14 mi. from 20163
Authorized Ford Dealer
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(301) 637-8026
Dealer Review
Thanks Steve and Erica!!
by Parambir Gill from DealerRater.com
December 5, 2018
5 4.9 (1903 reviews)
Sheehy Ford is fortunate to have wonderful folks both in their Service department and the Body Shop. They went out of their way to not only keep me updated but worked with the relevant companies on my behalf. I am extremely grateful to Steve and his entire team in the Service department and Erica and her team in the Body Shop.
Great driving car
by LindaP from Dexter, MI
February 12, 2019
5
This car has no blind spots and the automatic lift gate is the best! It has a very smooth ride and accelerates very quickly and efficiently.
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Used
$21,417 33,434 mi.

2017 Ford Edge SEL

Fair Price
  • Ext. Color: Blue
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: AWD
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Bomnin Chevrolet Manassas
() -
(703) 659-4604
4.7 (1084 reviews)
16 mi. from 20163
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(703) 659-4604
Dealer Review
Great experience
by MSKS from DealerRater.com
December 5, 2018
5 4.7 (1084 reviews)
I leased Chevy Traverse in 2017 from this dealership when it was Manassas Chevrolet and had a bad experience. This time wanted to buy a Cruze. Every step went without any issue. Sales Associate Carlos was very professional and nice. Austin in finance answered all my concerns and was very professional. It was overall very good experience.
One of the best SUV'S you can buy.
by AForero from Roanoke
March 10, 2019
5
This SUV is very elegant, spacious, stable, smooth, safe, it meets all my needs. It has the latest technology. Very comfortable for long distances and user friendly.
EXPLORE PAYMENTS
See all 32 photos
Used
$17,890 46,329 mi.

2017 Ford Edge SEL

Great Deal
  • Ext. Color: Blue
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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Easterns Automotive Group of Alexandria
() -
(877) 452-1921
4.8 (373 reviews)
19 mi. from 20163
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(877) 452-1921
Dealer Review
Happy customer
by Compass18 from DealerRater.com
December 1, 2018
5 4.8 (373 reviews)
Came into the Easterns in Alexandria looking for a SUV. Took a look at a few and finally we found the perfect one for us. All the options we could possibly ask for. I did not know they had 2018 vehicles! We worked out finance options and got a rate we were comfortable with. Definitely recommending people to go see Phillip at this location. Very nice salesman.
A perfect size retirement vehicle for my wife & me
by Rovin Juan from Underwood MN
April 30, 2019
5
Very quiet, comfortable vehicle for our travels on the road. Fold down back seat provides for plenty of cargo. Leg room and power seats are appreciated.
See all 21 photos
Used
$17,990 42,597 mi.

2017 Ford Edge SE

Good Deal
  • Ext. Color: Black
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: AWD
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Fitzgerald Auto Mall Wheaton
() -
(301) 761-2981
4 (30 reviews)
19 mi. from 20163
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(301) 761-2981
Dealer Review
All car buying experiences should be like this!
by THamilton from Washington, DC
October 31, 2018
5 4 (30 reviews)
I was not looking forward to buying a car because it is always a tedious process. But to my surprise this experience was the complete opposite. The staff was friendly, patient, and knowledgeable. They answered all of my questions and was very helpful with the process.
2nd Edge I’ve owned and still love it!
by ChrisLovesHerEdge from Denton, TX
December 20, 2018
5
I am tall with back pain and this car is good and I have less back pain. There is plenty of leg room in front and back. I like the fold down back seat.
See all 27 photos
Used
$19,495 50,948 mi.

2017 Ford Edge SEL

Good Deal
  • Ext. Color: Blue
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: AWD
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Leckner Ford of Marshall
() -
(540) 364-5278
4.7 (32 reviews)
25 mi. from 20163
Authorized Ford Dealer
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(540) 364-5278
Dealer Review
Lead Foot Truck Dude
by Jacob Weikel from Reading, PA
October 31, 2018
5 4.7 (32 reviews)
If your looking for a dealer to purchase from with less stress, Leckner is your "go to" dealership. They have outstanding customer service and do exactly what they say. This was my first Leckner purchase, and I would use this dealership again!!
Fabulous Ford
by Dondat from McHenry, Il
April 8, 2019
5
Drove a Ford vehicle everyday for the better part of 30 years. LTD, Crown Vic’s and Explorers That took abuse from fleet use and never quit. Transmissions typical Ford but they lasted 100000 miles or better. This Edge by far comfortable, adequate power and smartly styled. Excellent value for the money.
EXPLORE PAYMENTS
See all 32 photos
Used
$17,890 46,329 mi.

2017 Ford Edge SEL

Good Deal
  • Ext. Color: Blue
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
Save
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Easterns Automotive Group of Temple Hills
() -
(703) 436-8027
4.9 (3525 reviews)
27 mi. from 20163
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(703) 436-8027
Dealer Review
Bomb dealership
by Monae91 from DealerRater.com
December 4, 2018
5 4.9 (3525 reviews)
My experience was great! Devin went above and beyond for me and I left with a a car, a smile and MONEY SAVED!!! BOMB.COM
Great SUV.
by Don M from Thornton, Colorado
April 10, 2019
5
Handles great, great acceleration, gas mileage, very comfortable, smooth riding. Very luxurious for a very good price. It makes driving a pleasure for a change.
See all 31 photos
Used
$23,500 39,409 mi.

2017 Ford Edge SEL

Fair Price
  • Ext. Color: Red
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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Country Chevrolet
() -
(703) 822-4499
4.7 (413 reviews)
28 mi. from 20163
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(703) 822-4499
Dealer Review
Easy Peasy
by shelli3132 from DealerRater.com
November 13, 2018
5 4.7 (413 reviews)
Russ Brown was great to work with. No pressure sales, knowledgeable and friendly. Very painless buying process. I would highly recommend this dealership for a fast and easy process. Thanks Russ!
Good handling car
by MT from Dawsonville, GA
December 23, 2018
4
Front wheel drive is an excellent handling car. I don’t believe it is as exceptional as the all wheel drive model. Not sure I would purchase again vs the Jeep Grand Cherokee
See all 32 photos
Used
$19,680 41,819 mi.

2017 Ford Edge Titanium

Great Deal
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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Braddock Motors
() -
(240) 490-3094
5 (41 reviews)
29 mi. from 20163
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(240) 490-3094
Dealer Review
Best DEALER in the AREA! Thank You Phil Schmidt
by Hannah and Erik from kearneysville, WV
August 11, 2018
5 5 (41 reviews)
Braddock Motors is an amazing dealership! I went to a couple of dealers looking for a used car and let me tell you this is the BEST dealership with the BESST people that actually treat you like family! I have never fealt more relaxed in the whole process. There is no pressuring or bullying you into getting a car. There is no gray area, nothing is hidden from you, what you see is what you get. PHIL SCHMIDT is the wonderful sales person who took care of me. He is genuine and honest that actually does everything in every way to help you with what is comfortable for you. He even gave me information and tips to help with credit and financing. One of the best things about this dealer is the person that helps you is in sales and finance!! So you deal with the same person through the whole process!! Who ever helps you I promise you will be 100% satisfied!!THANK YOU BRADDOCK MOTORS!! Special THANK YOU for Phil Schmidt, you are awesome!
Value
by Dc from Sioux falls
April 26, 2019
5
Much better than anticipated. Purchased low mileage used. Loaded titanium. Gas mileage not great. All wheel drive with 20 inch tires. Very quiet on the road.
See all 3 photos
Used
$16,898 46,031 mi.

2017 Ford Edge SEL

Great Deal
  • Ext. Color: Gray
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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Hertz Car Sales Leesburg
() -
(866) 639-5795
5 (346 reviews)
11 mi. from 20163
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(866) 639-5795
Dealer Review
No negative comments from my experience
by Chris from Barhamsville, VA
July 4, 2018
5 5 (346 reviews)
After reading some reviews that said things like "stay away!" and "don't trust anything they say", my wife and I decided to roll the dice and drive 3 hours to get a car that was advertised at an unbeatable price. I had talked to my salesman, Dick Bailey, on the phone a few times prior to the trip to Leesburg to confirm fees, price, and details of the car. Long story short, it was over 98 degrees in the showroom because their AC had failed a few days earlier. They had a small crew of dedicated sales and administration guys there to take care of customers like me. The car was exactly as advertised, in like-new condition, and the fees were as posted on the website. Following the test drive, the entire purchasing process took less than 90 minutes. My wife loves the car, and the identical car (with higher mileage) is sitting at a nearby dealer for $5000 more. Glad we rolled the dice.
Excited for Edge!!
by Melissa R from Hopkinton, MA
December 11, 2018
5
This car is sporty, extremely comfortable and my family loves the car!!!! Drives beautifully and has great gas mileage and efficiency for the value of the car.
See all 8 photos
Used
$30,898 9,642 mi.

2017 Ford Edge Titanium

Fair Price
HOT CAR
  • Ext. Color: Gray
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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Ted Britt Ford
() -
(703) 334-0375
4.5 (252 reviews)
10 mi. from 20163
Authorized Ford Dealer
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(703) 334-0375
Dealer Review
Purchasing a Ford Fusion Hybrid.
by Brian Slaymaker from Fairfax, VA
September 7, 2018
3 4.5 (252 reviews)
I came in at 11:00am. I made two things clear: I wanted to purchase the vehicle, and I had to work from 5:30-6:30pm that afternoon. I needed to leave at 5:00. I was more than willing to come back after 6:30 to finish the transaction. I waited over 2 hours to get in the finance office, then I was late for work. I was told multiple times just 5-10 more minutes you will be in the finale office, and no way will you be late for work. FWI: financing a car takes longer than 5-10 minutes?
Well appointed thought out daily driver.
by Ford Guy forever. from Upper Michigan coppèr country
November 26, 2018
5
This version Edge Sport is darn near perfect! Twin turbo's smooth as glass and the resulting 315 HP is great for passing in short zones. Fit and finish is flawless. Interior is well appointed and comfortable.
JUST ADDED
See all 19 photos
Used
$19,998 46,003 mi.

2017 Ford Edge SEL

Good Deal
  • Ext. Color: Red
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
Save
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CarMax Gaithersburg
() -
(301) 637-4365
2.6 (8 reviews)
15 mi. from 20163
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(301) 637-4365
Dealer Review
Hope's and dreams
by Richard Walker from Harpers Ferry wv.
October 7, 2018
5 2.6 (8 reviews)
Carmax is by far the best company that will go the extra mile to help you reach your Hope's and dreams and they did. Thank you.
More than satisfied
by Greg from Farmington CT 06032
November 20, 2018
5
In the last 28 yrs. I have owned four Ford Explorers (new) and had a 99 GT and 14 V6 Mustang (used). I purchased this vehicle Ford certified used earlier this year. My Edge (Titanium model) has exceeded my expectations . It's a very refined vehicle , inside and out. The sync 3 system has been flawless , the seats are excellent , and I especially like the interior lighting. I think Ford has done exceptional job on the Edge.
JUST ADDED
Used
$24,997 21,700 mi.

2017 Ford Edge Titanium

  • Ext. Color: Gray
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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Cowles Parkway Ford
() -
(888) 897-8014
4.3 (605 reviews)
24 mi. from 20163
Authorized Ford Dealer
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(888) 897-8014
Dealer Review
Lack of Customer Service and Vehicle Updates
by Unhappy Escape Owner from Stafford, Virginia
November 27, 2018
3 4.3 (605 reviews)
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine. What gives? Brand new vehicles shouldn't have problems. Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date. We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details. Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
Fords are most reliable cars I have own
by Fquezada from San jose
November 7, 2018
5
I love fords. I would love to stay with fords but the cost has raised to high for me. Please help. I would love to get another ford.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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