William Phillips made it so easy to buy my new truck a 2019 F-350 Platinum that is Black. It was so great working with him because he made the experience effortless. Friendly Ford of Crosby has great people working for them and I will be back to buy my next vehicle from them.
Overall 4 stars. Didn't give it 5 stars only because I dropped off my car at 9:45am for a 10am apt. Had some errands to run and asked if they could wash it once oil change was complete since i was in no hurry, (remember -I was dropping it off). I got a call back about 2pm that it was ready but we were still running errands, I asked what time they closed. I was told 5pm but to be there by 4:30. We arrived at 4pm and after letting the counter person know i was there for my car they realized it hadn't been washed so they said it would be a quick 5 minute wash, I waited approximately 20 minutes! Not a big deal but my car was ready at 2pm and you waited until i arrived to go wash it??? So not really a big deal but just wished it would have been done before i arrived but in the end it was a free car wash. Gave the facilities 3 stars because major renovation is occurring but I'm sure once it's all complete it will be great. So overall 4 stars.
I purchased a 2017 Escape SE and it was the best experience I ever had when purchasing a car. My sales lady Taylor was the best, she had everything ready for me. All I had to do was come sign the papers n pay down payment. The car was washed and full of gas ready for me. Thanks Planet Ford and Taylor. I am going to recommend you guys n Taylor to my family n friends. I am completely satisfied!
My vehicle shopping experience with Taylor at Planet Ford 59 was great. She was very helpful at getting all of my questions answered and found me the exact truck I was looking for. Taylor always kept me informed at every step of the process and made buying this truck a very easy process. I would recommend anyone looking to buy a car or truck to go talk to her.
Ken Riley and his trainee Mike did a great job helping me find the car of my dreams. When the car that I wanted wasn't on their lot, they went to the Planet Ford in Spring to get the exact car that I wanted. Great customer service and they went above and beyond. Thanks Ken and Mike!
I have to give Ken 5 stars for all his efforts in finding the perfect car for us. Even though there was no race red mustang's on the lot, Ken was able to find us a red California Special on another dealer's lot. The car is exactly what we were looking for, something special. We could not be more happy with our purchase.
I had some hiccups with my credit however Mr. Ken Riley orchestrated everything to make it possible for me to purchase a new 2018 Ford Fiesta. I submitted all my paperwork and he worked out the kinks. I am very thankful and love my new vehicle.
Robert is a quiet man being that he is not pushy to seal the deal. He gave me all the info i needed in order to make the best decision for my budget and woked it through to management. I have a Ford Edge i love and am excited i was finally able to get an SUV. Initially I Leased thru him and then purchased the vehicle at lease end. Ive had the Edge 3 yrs so far and not a hint of trouble. I so bery much love driving it plan to keep this for another 10-12 Yrs atleast. Thank you Robert and your finance team.
I really like having my car serviced here. I feel like my service rep knows me and cares about this issues I bring him with my car. They do the job right every time and you leave very satisfied. You don't just feel like another number with car problems.
Good service and pleasant people to talk to. My visit was overall good. Bought 2 Fusions from Lone Star Ford. Very pleased with Fusions. Good quality vehicle.
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