It was Monday temp was in the teens and my heater went out .I called Columbia Ford and spoke to Bobby in service and he said bring it in. With no appointment they repaired my truck. The staff was friendly and very helpful and keeped me posted on the progress. I would like to thank everyone for their help and kindness.
I had not been to this dealership for almost 2 years due to a bad experience...Justin my service advisor was outstanding and handled a recall service to perfection. He was professional, courteous and knowledgeable...he also took time to LISTEN. Thanks Justin because of you wwe will now give Ford and this dealership another chance in the future. Yes we have bought 3 vehicles in just under 3 years from this dealership so it's safe to say we will be calling again soon. Thx Justin they need more like you!! Franklin Ford Lincoln
Jordan was amazing. He found us walking the parking lot after another salesman left us. Let me tell you—great salesman! Wasn’t planning on buying a car until March but walked out that day in a great Explorer. I even did some research and found a better deal at the Columbia location but decided this guy worked so hard for my business that he deserved the sale. Hands down a patient, will do what he can for you guy! Had a great experience due to him! I even had a couple of items post purchase that he and team got in and fixed ASAP! Great experience and happy with the purchase!
Really nice people, no pressure. Was not pounced on as soon as we pulled in. Our salesman Jeffery, who has been there for 22 years, was great to work with. It was by far the best car buying experience that we had ever had. they have called us twice in 4 days just to make sure we were happy and everything is great.
Excellent service on our car hunt by Hayne not long ago
by Big J from DealerRater.com
November 29, 2018
Very caring about what we wanted to buy. We we handled in capable hands and understandingo. Hayne went the extra mile with us in checking the lots for the specific car my husband really was yearning for.
My wife was having tire issues. We thought the cold weather was messing up tire pressure. She stopped in on the way home. It was a nail. I felt helpless as I was at work and couldn’t leave to help. Didn’t need to. The guys in the quick service lane fixed the tire and she was in her way in no time at all.
My vehicle had been in a crash and repaired by an independent (i.e. non dealer) auto repair shop. Following the repair the vehicle still had some suspension problems. I brought the car to Ford Lincoln of Franklin for an review of the repairs that had been done. They inspected the car and provided me with information about what remained to be repaired. With this information I took my vehicle back to the repair shop to find if the additional repairs would be covered under the insurance claim.
Hylin knows her stuff! I had an idea of exactly how I wanted my truck to look. I sat down with her one Saturday morning and she turned my ideas in actual parts on the truck. Wheels, tires and a lift. I thought I knew just about all there was to know about tires and wheels. She blew my mind. I trusted her 100% and was not disappointed I did. Zack put on all the parts and took so much pride in his work. I truly believe he wanted me to be happy.
Drove almost 2hrs to see a truck. Truck was ok but dealership was unwilling to negotiate price ANY! Told us it was already priced low though the first salesperson we spoke to upon arrival had told us they had "wiggle room because it was priced at the top". We weren't asking much just meeting us half way for add ons we'd have to do. Funny enough the next day we got emailed and they were ready to deal. No thanks!
My husband and I found a truck we liked online at Sharp Motors and drove nearly two hours planning to purchase the truck. We met Don McGee and he was so warm and down to earth. He was transparent about the price and discounts/rebates and made this transaction so smooth. Found us a super low interest rate and was just a delight to talk to and felt like friends when we left. Another fantastic gentleman was Ty, he was friendly and so helpful on the features and made sure that the truck was clean and ready to go. Such a sweet guy. The finance manager was also amazing. He was professional and a joy to deal with. I will buy my next car or truck from these guys.
We highly recommenden this dealership. We have now bought and traded with Don four times. We live in Lawrenceburg, TN. We have lost both our Ford and Chrysler stores in the last few years, we try to always do business locally an urge you to do also. Don and his family have been our friends for years, he will always be honest with you and tell you the way it is. Go by and tell him Ken and Kim sent you, he will take care of you.
My wife and I have purchased 3 vehicles from Don and Rosemarie, we have become great friends with them. We fully recommend these guys to you. We purchased a new 2016 Ram 1500, it was great,go by and tell Don Kenny sent you and find out for yourselves he is very honest and trustworthy, very hard to find in the automobile industry.
My wife and I will continue to d business with these guys and urge to check them out.
Thanks Kenny S.
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