Excellent Service Experience. Explained everything
by Vicki Black (now with safe airbags :) from Rock Island, TX
February 7, 2018
Service employees were excellent - explained the recall of airbags (greatly appreciated), had all of the parts already there, friendly and completely professional. Normally, I hate going to get my vehicles fixed because I feel so dumb. T. Vaughn employees made the whole experience easy. THANK YOU!
This is the second time I bought my vehicle since 3 years agao and the buying exparience is still top notch. Sabrena was our sales person. She did not push us at all, everything is up front and willing to work with us. Unlike other dealership I have been to there is No tricks at all, what we agreed during negotiation match exactly what they put on the paper. No ???accidental mistake??? on the paper work. I highly recommend Sabrena if you are considering buying your next vehicle becuase the buying expareince is truly exceptional!
Nick Tirey did a great job locating the right Explorer for me. I gave him the things that were important to me and he found the perfect fit. The transaction went very smooth and took very little of my time. In addition Wesley, with the extended warranty team, worked with me to find the best plan to fit the number of miles drive each year. When I came to pick up the Explorer everything was in perfect condition and I was able to drive away with 15 minutes of arriving.
Nick had my best interest in mind and was a no pressure salesman . when I picked up my truck, which was at the end of their shift right before going home,Nick spent the time to go over all the bells and whistles my new truck had and explained everything.
My wife received a recall notice for her F150, I called and Mason took great care of us. I dropped off my truck the day before and told them I needed it back early due to that day being my anniversary and I didn't want to hang around long. They not only got the truck back early but everyone was wishing me a happy anniversary. This is the second truck I have purchased from Ryan, I love the dealership even if it is a drive from Katy. Thank you guys you are the best
The service at this dealership is superb. Mason Koch and Brad Zook are two of the best in the business. I use to refuse to go to the dealership for service especially when it was out of warranty. Now this is the only place allowed to service my truck (except tires).
Curtis Markland was amazing to work with. He was honest and helpful in working with me. Curtis was helpful in any way he could be to make my purchase more pleasant and enjoyable. I had talked to many dealers in Texas and found Curtis offered me the deal I wanted and worked very hard to make sure it happened quickly as My car had been totaled in an accident. I would strongly recommend Curtis to my family or anyone who was looking to get a good deal and have a pleasant and enjoyable car purchase experience. I have bought maybe a dozen cars over the past years and this was the best car buying experience of my life,..thank you Curtis
Steve Fox and the team at Ryan Ford did an outstanding job working with me during my purchase and trade in of my new truck. Steve took the time to walk the lot, showing me the differences in an F350 and a F450. He knew the truck very good and explained lots of features during the test drive, and after the purchase he took the time to set up the dash displays and show me all of the features. He assisted with moving my toolbox from the old truck to the new. Just did a great job.
ALL OF THE EMPLOYEES ARE VERY COURTEOUS KNOWLEDGEABLE AND FRIENDLY EXCELLENT EXPERIENCE WOULL HIGHLY RECOMMENDED THEM FOR ANY AUTOMOTVE SERVICES YOULL NEEDED IAM THANKFUL AND APPRECIATIVE SCHULENBURG HAS THIS MAGNIFICENT DEALERSHIP
My wife and I recently purchased a vehicle from this dealership. First of all let me say that our salesman Travis was very friendly and straightforward. In contast, we had to sit down with the actual owner (Chuck Brown) in order to close on the purchase of the vehicle. First and foremost he did not acknowledge us in any way and/or say hello or shake hands when he entered the office. He had us sign the paperwork and got up from the desk and walked out without saying thank you for your business or anything close. Very unfriendly person and I will NEVER purchase anything from this dealership or set foot on the property again. I urge you to look closely at this man and this dealership.
Out of the MANY dealerships we attempted to do business with, this is the only one that EXCEEDED my expectations of what we were looking for, especially in purchasing a vehicle. This was the only dealership wanted to help. I will highly recommend this establishment for your next car buying experience, and I know I will be a returning customer. Thank you for all the time and dedication to making my experience the best.
Excellent response time and help with quoting my trade in.
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