This is an update regarding the last review. The dealership is taking care of all of the issues and getting the windshield fixed and the cabin air filter. Gary Stiles did a great follow up and making sure everything is taken care of
The service at Marlow Ford was excellent. I was ecstatic about being able to purchase the car I wanted. I higly recommend any one who wants to buy a new car to go to Marlow Ford in Luray Va. The people are fantastic. Penni Sue was very polite , she helped me pick out the "wild car" for this wild woman . Danny was very considerate and he made it happen for me.
I first searched the whole area for a 2017 expedition el xlt with the options I wanted, couldn't locate one, my wife searched and searched and stumbled across one at battlefield in culpeper, looked on the GPS and they were about a hr away from me in Manassas va, I emailed the manager Melissa and she took complete care of me, she gave me a trade in value with out even seeing my two trades, and she beat a local dealer ship by 5k! Without even seeing my cars, I went ahead and did my financing over the internet which was smooth and the next couple days I brought my vehicles to culpeper and have to say this was one of the best car buying experiences I have had, Melissa introduced me to Cheryl who was a awesome sales lady and Austin in finance made everything so smooth thanks again battlefield I will definitely be back for another vehicle!
If your looking for a dealer to purchase from with less stress, Leckner is your "go to" dealership. They have outstanding customer service and do exactly what they say. This was my first Leckner purchase, and I would use this dealership again!!
We shopped around for about a month in the state of Virginia and Maryland. We looked at locally owned dealers and "volume" dealers. Price initiated the sale but the following are what prompted us to go with complete the business transaction with Battlefield:
1. Battlefield and other dealers went through my wife first. I did not want to do business with someone that doesn't respect my wife or treats her in a stereotype that occurs during car sale transaction. Battlefield was respectful, upfront and kind. Adam and Melissa were great and I would reach back out them again as my first choice when purchasing another vehicle
2. They were upfront about what Internet pricing entails and what those prices reflect.
3. There were lots of back and forth requests for information and pricing. They were quick to respond and patient/kind when items we requested simply were not feasible
4. Great facilities.
I was doing a nationwide search for the perfect mustang and finally found it pop up at Sheehy Ford Warrenton. I inquired about it through the website and got a very prompt response from Gary Stiles. I asked for him to personally look the car over very close and describe even the smallest blemish. He said he couldn't find any and video called me to show me the car as best he could. I took a chance and bought a plane ticket to check it out and the car was exactly as he had described it. He picked me up from the airport and had me on the road driving home within 2 hours of landing in DC. I would describe this as a very straightforward car purchasing experience - no pageantry but also no unpleasant surprises. Gary was very pleasant and the whole thing went exactly as advertised. I would buy from them again without hesitation, even though I live 700 miles away!
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