Kevin Lindeman took the time to answer all our questions and was very professional. This was one of the best car buying experiences we have ever had. No pressure and gave us time to make our decision. Really appreciate that. Will definitely recommend Kevin and Raabe Ford to others.
Just want to give some credit where credit is due. We had our ford escape to two local ford dealers to repair a hesitation after shifting and starting lower rpm's. it was to the point of feeling like it might stall and the tachometer was jumping.
The first two dealers each had the car for over two weeks each trying to diagnose the problem. One replaced parts not needed $1500. The other finally diagnosed the entire transmission needing replaced at $5200. When I told them to put it back together and we would pick it up my wife picked it up and drove it 500 feet off the lot and the drive shaft broke. They tried to tell me they didn't touch the drive shaft when in fact the checked the rear differential the other dealership changed.
After calling Ford Motor company and getting no satisfaction we decided to get the drive shaft fixed at Wapak Ford so we could sell it as is or continue to drive it with the problem. The drive shaft had a bracket that was not put back on previously by another dealer and could have easily contributed to breaking.
Since they were fixing the drive shaft I asked them to drive it the next morning and see what they felt the hesitation could be. They called me immediately after driving it and told me it was the torque converter and asked how long we had drove it with this condition. Due to the lack of previous diagnosis we had put quite a few miles on it in this condition so naturally we were worried about transmission damage.
I researched their diagnosis online and it showed others with the same issues so it seemed like a good diagnosis. I had them repair it and nothing else as we didn't want to sink any more money in the car the concern couldn't be repaired.
Low and behold after months of dealing with this issue I picked the car up and it runs like a champ! Thank you to Wapak Ford for saving our beloved Ford Escape. You are now our new service headquarters for our Escape! Anyone else having concerns might want to make the short trip to Wapak!
We had a Ford Fusion that we had serviced at Wapak. It was such a pleasant experience that when it was time to buy a new vehicle we went back and leased a new truck. Another great experience. We were very happy with the deal they gave us. Family owned business, great to work with. I wouldn't go anywhere else.
by KATHY_CRITES2007Harleyrose2018 from DealerRater.com
December 6, 2018
Dennis Recker is one of the best sales reps, I've gotten two vehicles through him, he and the team has made it so easy to work with Ford. They made my time important , always making sure I had all the info that I needed on the autos I wanted. I would send any family member and friend to then.
I purchased a 2017 Focus at Wapak Ford, Jodie was great to work with and the sales process was so easy, I was in and out within an hour. My vehicle had to be located and they did that within 2 days, I am very happy with my experience at Wapak Ford. I will recommend them and buy again from the.
I had a great service experience at Wapak Ford . When I brought my 2011 F-150 in for service the staff was friendly and helpful. The lounge area in the showroom was nice and the sales staff was very friendly and helpful. I will recommend them to my friends and family.
I leased a 2017 Fusion and have a hassle-free experience. When it was time for my first oil change it was free and service checked for open recalls. I truly enjoy doing business with Wapak Ford. I will recommend them.
Our experience at Select Motors was very positive. Everyone we came in contact with was pleasant and super helpful. All were knowledgeable and very patient with us when deciding on the vehicle. Thank you!
The service I received was very good. The people were very nice and they diagnosed and fixed my F-150 timely. I enjoyed my service experience and would buy my next F-150 from them.
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