Bought our 2016 Edge Titanium at a dealer 1 1/2 hours away from Grand Rapids. They suggested we use our local Ford dealer for regular maintenance. We went there looking to set up an appointment for an oil changer & tire rotation. They said they use first come first serve and at that time the bay was open and would take about 45 minutes. They also offer a complimentary car wash. We saw our car sitting in the parking lot; it looked clean........after an hour, we asked if there was a problem. Our paperwork had been misplaced. They apologized and did not charge us anything & gave us a punch card for a free service after 5 with the first punch already done. We couldn't be more pleased. It is very rare to find a business that will provide this kind of top notch customer service. We also have a 2011 Ford F250 Super Duty diesel truck that we'll bring here for service.
Couldn't ask for a better buying process. All of the people were very helpful. Gary was able to find the exact car we were looking for. I would highly recommend to anyone.
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