I had bought my truck from a different dealership about 8 months ago, and a few months after I bought it I starting noticing that my truck was using oil. So I took it back to the dealership I bought it from to see if they could help me out in anyway, and they said there was nothing they could do, but fix it for me or trade it back in, but of course I didn't feel like I was getting treated fairly. So I called my hometown dealer, and talked to a good friend of mine that works there Jeff Walden. I told him my situation and that at this point I was just wanting to get my son a different truck. So a few weeks later Jeff called me up and said that him and his GM John had come up with a truck for me and that everything would be ready to go that afternoon. That afternoon we got tot the dealership and the truck was spotless, filled with gas and all the paper work was ready to go for us. So needless to say we were in and out of there in less that 20min. Jeff and John really went above and beyond to help me and my son out, and I would recommend this dealership to anyone in the market for a vehicle!!
Our experience at Westown was great. We called ahead to make sure that the car was still available, Joe insured us that it was. When we arrived it was waiting for us at the front door to test drive. Joe was very helpful in answering our questions and along with finance, was prompt in getting the paperwork done. We will definitely return to Westown for any future purchases.
The Service Manager is always very helpful and makes sure I have a loaner vehicle since I commute to work. The technicians always fix all my concerns and report if there is any additional repairs that need to be made. Morrow Brothers has the very best Ford Certified technicians in 5 hour driving distance. Ford Diesel repair is one of Morrow Brothers specialties!
I was very pleased to find the used MKX to be in the same great condition as depicted. Jim addressed each concern I had and even made sure I knew about a couple of small issues before we made the drive of 250 miles to purchase the car. They offered us a great interest rate and had everything all ready for us when we arrived. Very helpful and professional.
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