Had a great experience buying a used car from Steven after my car was totaled. He was very helpful and not pushy at all like some other car salesman I had encountered. He was very transparent and put up with my many questions like a champ!
After having my last pickup decide to retire after 24 years, I was at a loss to find a replacement. In my search, We visited West Herr Ford in Hamburg, and came across Steven S. After a couple of visits, my wife and I selected a used pickup that was in very good shape. Steven went out of his way to get the vehicle prepared and the purchase completed.Thank you Steve.
Inquired about a truck on Friday,very quick communication from Adam at the dealership. Barbie in finance was very helpful.Brought the truck on Wednesday, literally 10 minutes at the dealership. Live 340 miles away Adam had Dave waiting for me at train station,very professional. Just a very good experience, will be doing business with them again.L
Honestly the best car buying experience ever! Our salesman Todd was courteous, personable, patient (we brought a two and six year old with us) and an all around great guy to purchase from!! We will absolutely buy another car from them in the future! Highly recommended from a family that purchases a car every few years!!
The service dept. forgot to put my next oil change mileage sticker on the windshield. It always seems I get a bunch of service coupons via email, right after I have service done to my car, not before the service.
Great service, like always greets me by name right as I walk in the door. I go in to get things fixed that I'm aware of, few times they caught other things that need immediate attention or future and let me no in advance
I was contacted by salesman Jadon shortly after signing up for a test drive promotion by Ford. During the test drive at Dave Smith, Jadon was very informative with all ford was offering at the time (rebates, lease buyouts, etc.) and all of the features of both the 2017 and 2018 Ford Mustang Ecoboosts. As I wasn't ready to buy for a couple of months, Jadon kept in contact and was very responsive to every question and concern I had. When I decided on a model located at an out of town dealership, Jadon was quick to assure me that they could retrieve it. A week later, after the quickest buying process I have experienced along with the lowest finance rate I could find, I am loving my 2017 Ford Mustang Ecoboost in lightning blue. Very impressed with overall experience. No nagging salesman trying to upsell you, but rather very responsive to every need.
We don't consider any other dealerships when it's time for a new vehicle. We have been dealing with Basil for over 10 years now & always get excellent service from their staff. They are reliable & attentive to our needs.
Over the past week we have had both of our vehicles into DeLacy Ford for routine maintenance. We could not be happier with the quality of the work, and we were absolutely blown away by the manner in which Ray took care of us.
By far the best service we have had in years!
This is a great dealership all around! Ryan Stuber was our salesman and was extremely helpful and knowledgeable. We leased a new Explorer and love it.
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