We were driving our Toyota Highlander home on Dec. 27th when the engine message suddenly told us to get off the road and stop the engine immediately. A police officer kindly contacted the nearest dealership which was Fourstars Ford. Eli from Ford arrived and accessed the engine noting we were leaking too -much oil when the engine ran. We called our AAA to be towed to the dealership. Eli then shuttled myself and young daughter to the dealership for comfort. He then went back to the Toyota where he and my husband sat in his warm truck while waiting about an hour and a half for the tow truck.
At Ford, techs changed an oil cooler tubing and informed us that we could drive it home now. They were kind, considerate and said it's Christmas so no charge. To our relief we made it home that night 5 hours later without incident. We just could'nt believe they would not take our money for about an hours work.
This review will show our gratitude, thanks again!
I have bought many vehicles in my life and this fantastic group of people provided me with the best car buying experience of my life. Super helpful, friendly, and courteous all the way from the lot porter to the Managers. By the way, I got a great deal as well. Take my advice, avoid the big city hassles, and give these folks a shot. You will not be sorry.
I have purchased all of my vehicles from Bailey Auto Plaza and have had a great experience every time! Everyone in the dealership is helpful and makes you feel welcome. Their service department is always prompt and makes sure that you are taken care of. Will definitely be back.
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