Jacob Ferguson was very helpful answering all our questions about the technology features and helped us through them. Polite and friendly staff including sales manager Jeff Franke ,financial personnel Omar Jimenez, general manager Kasey Shirey and our salesman Jacob.
It's a great car
by Cynthia from Kathleen
January 10, 2019
This car met all my needs. Its smooth driving and its easy to get in and out. I love the heater seats. My love riding in the car with me and also my grandchildren's.
We highly recommend Auto Park Ford! Everyone was incredibly friendly and helpful! Our salesman Don was amazing! He was wonderful with our sons and made the purchasing of our vehicle quick and easy! He didn't pressure us in any way like a lot of salespeople do which was much appreciated!! The dealership is so clean and very welcoming with their great waiting area equipped with a television and kids table with plenty of toys for the kids to play with! The sales manager we had (Andrew) was wonderful too and great with our boys! We felt right at ease making a big purchase of a new vehicle!! Can't thank everyone enough for the great experience and we will definitely come back in the future!
Happy about my 2018 Ford Edge!
by HAPPY from Cincinnati OH
December 26, 2018
Feeling excited about my 2018 Ford Edge! Fair price and all features and options that I was hoping for. Recommend this car for anyone looking for some luxury in a cross-over vehicle.
I made an appointment, confirmed the appointment when I arrived on time it was the guys day off. So they passed me to someone I had not been discussing my wants with. I explained I had $32,000 to work with. They could have said "we cant help you" And it would have been no hard feelings and I would have been on my way. instead the kept me for 30mins. then came back with 34,500 and said they were loosing money on that. So I got up and left. First off they arent going to sell you a truck at a loss. Otherwise they wouldnt have a job. Secondly there is the sticker price, then the invoice price then the dealer cost. When they say they are selling you something at invoice they are still making $2-3,000 profit due to the dealer holdback and dealer incentive monies. I dont do games, I know what I want I know what I have to spend and I tell them so. either they can deal with that or they cant. I didnt appreciate their games.
Spacious, quiet, easy handling, stylish
by alahoney from Alapaha, GA
January 5, 2019
Had an Escape previously and like the Edge better. It is roomier, the seats are more comfortable and it is easier handling. Enjoy it very much.
by ODanielFordCustomerForLife from DealerRater.com
December 4, 2018
My wife and I recently needed to purchase a new minivan for our family. Honestly, we weren???t looking forward to it - we were overwhelmed and a bit stressed... and the timing for our family budget was rough. We had heard great things about the New Haven O???Daniel Ford, so we decided to at least try to talk to someone. My sister recommended Mike Pocci, and she was 100% accurate. Mike was genuine, kind, and very knowledgeable. He did not try to get us in a more expensive car. He stayed in our budget. He kept in contact with us through text and calls the next free days before we officially signed. We also worked with Ryan Keebler and Mike Everton, and we couldn???t have been more impressed. Everyone was upfront and honest. They all communicated with us throughout the process. This team made this potentially stressful situation easy and even enjoyable! We will 100% return to Mike, Ryan, & Mike when we need a vehicle again, and we will refer them to ANYONE! Thanks, O???Daniel Ford! PS. And they have a GREAT selection ??? we LOVE our new minivan!!!
Love our New Edge
by newFordfan from St. Louis, MO
January 11, 2019
Is a great sized SUV. Bigger than the compact suvs, but not a monster. Gets great gas mileage, handles well, easy to park and maneuver. Wonderful for a family with a dog, plenty of cargo room for luggage and out 70lb dog. Look forward to having this Edge for years.
Dan & Johnny couldn't have been more helpful. Dan Hall was in constant contact with me and kept me updated all along the way. I had prior credit issues & most salesmen don't work as hard as he did when they come across clients with problem credit! That wasn't the case with Dan Hall at all. He went above and beyond for several days until I had to call off an Awesome Deal he had worked out for me because an emergency came up which I had to put my downpayment towards. That wasn't Dan's or the Dealership's fault it was my personal issue. Ben Davis Auto Group and Dan Hall greatly Deserve this review because of ALL the Very Hard Work they put into my deal I should have been able to make happen! I will return there when I have that downpayment again!
Reliable and Comfortable
by RevR from Chattanooga TN
December 26, 2018
This car has met all our needs. Comfortable ride over long distance trip, plenty of room for cargo and/it additional passengers. Great for personal electronics front and back and plenty of safety features.
Ryan was very friendly and helpful. He listened to and accommodated our needs. He took the time to find the best vehicle for our family. He made sure we had the best price and value for our money. We were very impressed with how throughly he knew the inventory. We would definitely recommend to our friends and family!
Very Poor Dashboard Visibility
by Budley43 from Wildwood, FL
December 23, 2018
The dashboard is almost invisible during the day as it is very dark and can't be lighted. Dealer refused to do any thing about my concerns: The dealer was Key Scales Ford in Leesburg, FL
David Dressler worked with us on the purchase of our new truck. Very professional, honest and all with personalized service. He worked quickly to find the truck I wanted and got it for me to pick up within a few days. Very happy customer!!
Sweet car to own
by James Edwards from Riverside, Mo
December 21, 2018
The Edge has a good ride and the way the interior is layed out everything is right at your finger tips. The cold weather package is a must.
Matt Wilson was the internet manager who helped me with my pricing excellent guy to work with really looks out for you superb customer service Dave forres was just as equally helpful going over the car and helping me with paperwork and everything else this company I would highly recommend it made me turn into a Ford believer once again I would go to Bob Thomas Ford every time highly recommend them for a car
Beautiful car. Very satisfied with it.
by Harleychick from Villa Rica, Georgia
December 20, 2018
Beautiful car. Very surprised at the room in this car. Looking at outside, it doesn’t look as big as it is!!! Thank you to the dealership Pioneer Ford
Jeremy,Derrick,and Josh were very professional and courteous to work with. They had the car ready for us to test drive and made the buying process go smoothly and quickly. Very nice, trustworthy people. Thanks guys!!
New car 1300 miles so can't comment to reliability
by GAB from Taylors, SC
December 19, 2018
very roomy, looks good, drives good, wings on hood obstruct vision some, no big issue. Problem is ride is noisy and rough like tires are stiff. This also creates minor dash, door. window vibration noise even though minor, still annoying. My 2005 suv with good tires does not do this. I have researched and found the prelli tires I have are much cheaper than Michelin which would give a better ride comfort.
I previously owned a 1998 Ford Explorer (limited), I loved that vehicle. The next vehicle was a 2005 Mercury Mountaineer. I soon realized I should have stayed with an Explorer. I recently searched and found my 2018 Explorer (limited) at Bob Thomas Ford and with their help I'm back in the vehicle I love. It's a great vehicle, great purchase experience, great price, great sales and financing support from Bob Thomas North location, couldn't be happier !!!! Check 'em out if you're looking to purchase a vehicle.
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