The best of sales people are at this Ford Dealership at ole Ben Franklin in Wartburg, TN. I always get the best of service. They know how to give you the best deals and very fast and friendly service. A great selection of Ford cars and trucks. Your very satisfied Ford customer. Barb Thompson
I just purchased this car 1-2-19 & I just love it.
by Kimberly - Love my Edge from Hinesville, GA
January 29, 2019
I traded in my 2014 Mustang as I needed a vehicle with more room and that sat up higher off the road (now need to drive down a dirt road). Definitely a ton more room, easily drives on the dirt road & handles great!
I was convinced my Mercury needed a new engine but after the service manager and tech people checked it out they determined the noise was not a problem. This saved me about $5,000.00 and there was no charge for this service.
We were also provided transportation to a local restaurant for lunch while the car was being checked.
Considering the general feeling that most auto dealers are less than truthful, I am extremely pleased with this service department.
by SpeedkingATL from Atlanta
January 22, 2019
I purchased my 2018 Ford Edge Sport 3 months ago and so far haven't been disappointed. I use it for my short (6 miles round trip) daily commute and have taken it on a couple of road trips. The car is very comfortable, drives well and has plenty of power. I love the panoramic sunroof and the seats with the suede inserts are very comfortable. The only things I don't love about the vehicle so far; the Sony stereo isn't quite as good as I hoped and the gas mileage is just okay at 18 around town and 26 on the highway. I bike, golf and tailgate a lot and this vehicle has great storage for a midsize SUV. I shopped around for 3 months before deciding on this vehicle and feel it is a real bargain for the price I paid.
Fantastic salesmen. Worked with me on a price and didn't try to sell me a car that I wasn't comfortable buying.
by Nat51 from St. Louis, MO
January 22, 2019
We had never tried an Edge, but once we got inside one...we were sold. Comfort was very important (we're both over 65), so we wanted room in the seats and a smooth ride. Love the many special features...but the comfort is what sold us.
Received a call the next day. The car was sent back to auction a couple days earlier. I found the same car on another lot 3 miles away with a price of $3,000 more.
MOST MONEY EVER LOST AT TRADE IN !
by H. O. "WWII VETERAN" from TARRANT COUNTY , TEXAS
January 19, 2019
BEST THING WAS THE TURBO MOTOR , THEN CAME THE CRACKED REAR TAIL/LIGHT . CRACKED UP HIGH ; ALL BY ITSELF . GREAT STORY , GENERAL MANAGER @ FORD STORE PAID FOR THE PART OUT OF HIS OWN POCKET . WARRANTY CLAIM FOR DEFECTIVE PLASTIC CASTING OF EXTERIOR LAMP ASSEMBLY FRACTURED HIGH UP / OUT OF RANGE OF ANY POSSIBLE IMPACT WITH A CAR WASH ; OR ANOTHER VEHICLE !
Today the guys at Ole Ben Franklin Motors in Alcoa really saved me. My 2 yr old Lincoln MKZ was showing low battery in the key so I decided to change the batteries in both key fobs. They came apart easily but over 2 hrs later a total of 4 intelligent adults were unable to put them back together, so I am thinking I have to drive all the way into Knoxville to the delearship where I purchased the car. I had company coming and really didn’t have time but my car was useless until I did. So I jumped into my old Ford truck and took off. On the way I passed Ole Ben Franklin Motors so I thought why not try to see if they could do it. I walked in and explained my problem and the first guy asked if I bought the car from them. I said no and he said OK and went right to work on the fob. After a couple of minutes he decided there must be some trick to it and walked me over to Tom Weiss the general manager. Tom immediately smiled at me, took the fob and went to work on it. It took him about 4-5 minutes but he got it together and handed it back to me. I thought I may be pushing my luck a bit but took the other fob out of the bag and asked if he would do that one too. It was in 4 pieces so soon a delightful young named Mitchell walked up and between them both they got the second one back together. THANK YOU TOM AND MITCHELL for your graciousness. I was treated like their best customer ever even though they knew I had never purchased anything from them. They are the kind of people I love doing business with so I will give them a try the next time I need a car.
Love our New Edge
by newFordfan from St. Louis, MO
January 11, 2019
Is a great sized SUV. Bigger than the compact suvs, but not a monster. Gets great gas mileage, handles well, easy to park and maneuver. Wonderful for a family with a dog, plenty of cargo room for luggage and out 70lb dog. Look forward to having this Edge for years.
So glad I decided to trade and purchase a new car with Lenior City Ford. Sales Rep Newman Brandon worked tirelessly to find a car with all my desired features and guided me thru every step of purchase process. The entire team at Lenior City Ford was amazing! I was so impressed with how they all worked together to assist Newman with my car buying experience. My family will definitely purchase our next car with Lenior City Ford and Newman Brandon!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
We stoped by Lenoir City Ford this week looking to trade for a car . A salesman named Chuck Lemons helped us look for what we were looking for. He was a great help. I would recommend he to any one . Lenoir City Ford is very lucky to have him as an employ.
Excellent Experience!! Thomas Brothers went way above and way beyond to get me approved when I thought there was no way I'd get financing. Thomas and Majdi did a great job, if they can get me financed, they can get anyone!
I have had a hard time finding someone I trust to do what needs done on my car and not extras. I believe Michael tells the truth and does not charge me for things that aren't needed. I short, I trust him! That means a lot to me!
Service was good and all issues were addressed. Staff was friendly and helpful.
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